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The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I called Asurion and they took care of the claim right away. They were super helpful with my situation. We are really happy and satisfied with the service.
Vincent was very knowledgeable and fixed my problem in a timely manner. He was very proficient and friendly, was a little late but I didn't mind at all considering I am retired.
Aly, whom I dealt with online was efficient, and displayed professionalism to the utmost. After dealing with this, I would always purchase the insurance because they stand behind the contract.
Don't know the results yet im a sr citizen on a budget didn't make it easyer ' im on a tight budget money is tight i dot have a credit card it was hard to explain to the rephopefully it will be solved
I dropped my phone. Asurion is helping me get another. The best. I'm very satisfied and will have asurion coverage for everything I'm able to.
I purchase Asurion protection plans for almost every product I get, and every time I contacted them, they have done a great job.
The Agent was extremely helpful. Its a great protection plan and the Claim was so easy to file
Had the option of filing on line or with chat--choose chat
Amazing customer service for protection plans. Fast, effective and efficient. 100% recommend the use of this company! Evelyn was amazing! Thank you!
Good experience took care of the problem with my gun, not charging the process was smooth and cardi is straight to the point. I recommend all your applies online to be purchased with insurance package.
I couldn't believe it they checked in on me to find out when I was bring my phone in so eager to help and once I brought it in well they was done!
The process of the claim was very fast and professional. I immediately received the approval to resolve my phone issue. The recommended repairal was very knowledgeable and efficient. Thank you Asurion
I was a little confused on what I need to do but with the great customer service I received helped me alot.
Filing a claim was so easy! Now they offer to come to you as a service you don't have to go to a store which is fantastic
This was my second time in the past year that I have gone to get a device fixed with UbreakIfix and I have to say I had a great experience both times. The employee there Eyla was amazing! The gentleman that I spoke to over the phone ther was great too, funny guy, made me laugh! They were friendly, had great personalities, fast and professional! I highly recommend them!
The device with Asurion is the best service there technician is very knowledgeable and reliable I have been very satisfied with the service Asurion gives they are the best hands down.
Mary was amazing and very knowledgeable about all the issues and the process of making a claim. I wish that there are more people like her to help out with claims, she is super nice. Asurion is also very good lets say extended warranty for your electronics.
Best insurance for your phone replacement. Quick and cheap.they send my replacement the next bussiness day and got it fast. Just answer a few question and done.
Matt and his Team did an Amazing job on my two phones that had severely cracked screens and back of phones. Customer was so good, there were friendly and quick. I definitely would recommend to friends and family.
The tech called me 30 minutes before. He got here in the allowed time. He fixed my phone and it works great.
To file a claim using the iPhone is not user friendly at all. I needed my husband's computer to download the claim form.
I needed my phone to get the verification code and take a picture of needed information for the claim. It's quite a process.
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

