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Asurion

4.2

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Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

service
1,204
value
1,128
shipping
783
returns
772
quality
1,028
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Virginia
2 reviews
1 helpful vote
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Isin wheel bike
June 2, 2025

I called Asurion and they took care of the claim right away. They were super helpful with my situation. We are really happy and satisfied with the service.

Date of experience: June 1, 2025
California
1 review
0 helpful votes
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Phone cracked screen repair.
June 2, 2025

Vincent was very knowledgeable and fixed my problem in a timely manner. He was very proficient and friendly, was a little late but I didn't mind at all considering I am retired.

Date of experience: May 27, 2025
Virginia
1 review
0 helpful votes
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Excellent customer service
June 1, 2025

Aly, whom I dealt with online was efficient, and displayed professionalism to the utmost. After dealing with this, I would always purchase the insurance because they stand behind the contract.

Date of experience: June 1, 2025
New Jersey
1 review
0 helpful votes
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Making it easyer
June 1, 2025

Don't know the results yet im a sr citizen on a budget didn't make it easyer ' im on a tight budget money is tight i dot have a credit card it was hard to explain to the rephopefully it will be solved

Date of experience: June 1, 2025
California
1 review
0 helpful votes
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Asurion comes THROUGH
June 1, 2025

I dropped my phone. Asurion is helping me get another. The best. I'm very satisfied and will have asurion coverage for everything I'm able to.

Date of experience: June 1, 2025
Nevada
1 review
0 helpful votes
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Great Protection Plan Coverage
June 1, 2025

I purchase Asurion protection plans for almost every product I get, and every time I contacted them, they have done a great job.

Date of experience: June 1, 2025
Tennessee
1 review
0 helpful votes
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Excellent Service
June 1, 2025

The Agent was extremely helpful. Its a great protection plan and the Claim was so easy to file
Had the option of filing on line or with chat--choose chat

Date of experience: June 1, 2025
Wisconsin
1 review
0 helpful votes
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Under desk Walk pad
June 1, 2025

Amazing customer service for protection plans. Fast, effective and efficient. 100% recommend the use of this company! Evelyn was amazing! Thank you!

Date of experience: June 1, 2025
Missouri
1 review
0 helpful votes
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Renpho massage gun
June 1, 2025

Good experience took care of the problem with my gun, not charging the process was smooth and cardi is straight to the point. I recommend all your applies online to be purchased with insurance package.

Date of experience: June 1, 2025
Texas
1 review
0 helpful votes
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Best customer service ever!
June 1, 2025

I couldn't believe it they checked in on me to find out when I was bring my phone in so eager to help and once I brought it in well they was done!

Date of experience: May 31, 2025
California
1 review
0 helpful votes
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Efficiency at best
June 1, 2025

The process of the claim was very fast and professional. I immediately received the approval to resolve my phone issue. The recommended repairal was very knowledgeable and efficient. Thank you Asurion

Date of experience: June 1, 2025
Virginia
2 reviews
0 helpful votes
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I was a little confused on what I need to do but with the great customer service I received helped me alot.

Date of experience: May 31, 2025
Louisiana
1 review
0 helpful votes
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EASY PEASY
June 1, 2025

Filing a claim was so easy! Now they offer to come to you as a service you don't have to go to a store which is fantastic

Date of experience: May 30, 2025
North Carolina
1 review
0 helpful votes
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Highly Recommend
June 1, 2025

This was my second time in the past year that I have gone to get a device fixed with UbreakIfix and I have to say I had a great experience both times. The employee there Eyla was amazing! The gentleman that I spoke to over the phone ther was great too, funny guy, made me laugh! They were friendly, had great personalities, fast and professional! I highly recommend them!

Date of experience: May 31, 2025
Louisiana
1 review
0 helpful votes
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Excellent service
June 1, 2025

The device with Asurion is the best service there technician is very knowledgeable and reliable I have been very satisfied with the service Asurion gives they are the best hands down.

Date of experience: May 31, 2025
Missouri
1 review
0 helpful votes
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The Best Customer Experience
June 1, 2025

Mary was amazing and very knowledgeable about all the issues and the process of making a claim. I wish that there are more people like her to help out with claims, she is super nice. Asurion is also very good lets say extended warranty for your electronics.

Date of experience: May 31, 2025
California
1 review
0 helpful votes
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Replacement
June 1, 2025

Best insurance for your phone replacement. Quick and cheap.they send my replacement the next bussiness day and got it fast. Just answer a few question and done.

Date of experience: May 31, 2025
Colorado
1 review
0 helpful votes
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Matt and his Team did an Amazing job on my two phones that had severely cracked screens and back of phones. Customer was so good, there were friendly and quick. I definitely would recommend to friends and family.

Date of experience: May 31, 2025
Louisiana
1 review
0 helpful votes
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Fixed My Phone
May 31, 2025

The tech called me 30 minutes before. He got here in the allowed time. He fixed my phone and it works great.

Date of experience: May 31, 2025
Hawaii
1 review
0 helpful votes
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Filing a claim
May 31, 2025

To file a claim using the iPhone is not user friendly at all. I needed my husband's computer to download the claim form.
I needed my phone to get the verification code and take a picture of needed information for the claim. It's quite a process.

Date of experience: May 13, 2025

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+231
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