On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My telephone screen would not open on my 7 month old phone. I could hear that I was receiving messages, texts, etc., but I could not swipe the screen open.
I called Asurion, recited the two sentences stated above. I was referred to the proper personnel. They verified the model of phone I had. Their immediate solution was to send me a new phone, free of charge. (I do have insurance)The entire encounter was about 10 to 15 minutes.
I called on a Friday night, and my phone arrived Monday morning! I'm very pleased with Asurion.
Dealing with Asurion is always an easy process and amazing customer service. The tech was great and very nice. He was on time and finished the work on my phone in a timely fashion!
Amazing fixed my problem easy and they were very nice I can't explain my experience other than it was the best experience I have ever had with customer support amazing job
I have had Asurion on my cell phone for years. When it started not holding a charge and hanging up on calls, I was going to purchase a new phone. My carrier advised me that I could get a replacement at no cost. When I called Asurion I was informed that I could get an upgrade on my phone not just a replacement. It cost me nothing and I received my new phone within 2 days via UPS 2 day air. I am very pleased with Asurion and I transferred coverage to my new phone incase of another mishap. It is well worth the monthly cost compared to having to purchase a new phone.
Very nice great service these are very nice phones get a great deal for insurance and it comes on schedule as ordered
Personal was friendly and knowledgeable. Total time was under 2 hours to get my phone back good as new. Excellent customer service!
Donna did amazing job helping me set up. My son's phone. It went smoothly and she trouble shot any issues that came up with professionalism's and ease
The whole repair experience was simple to start and Ubreakifix did a phenomenal repair job. My phone looks and functions perfectly. The staff was very knowledgeable and helpful. The process was fast done in less than 2 hours.
Alexis was extremely polite, she said 20 minutes she was done in 20 minutes, I. GIDDY! Great Super Drop Mike Superb Excellent
Awesome customer service had a great experience and I would gladly recommend ATT, now this hundredth character is a little much lol.
I paid a $99 deductible to get a phone replacement. I was sent a bad phone. The speakers did not work in the phone was sent. Then I had to go through the process of getting another one sent to me. It was a nightmare I think that you should test your phones before you send them out to customers
My experience was fantastic! Thanks Asurion for having my back. My Samsung Galaxy Z Flip5 screen went white. I was so nervous I would have to buy a new phone. Asurion send me to ubreakifix and my phone was repair. It like new again! Thanks Asurion!
The agent helping me was Andrew and he was very friendly and helpful. I may have been a little long winded but he helped me set up my new phone after having to try several different things. Never had a better interaction with someone over the phone. Hope y'all take care of this guy he's a gem.
I did not set up my new phone correctly because the apps did not come over, I do recall the phone asked me to do an update, that never seem to complete that. That interruption must have confused me to select the correct process and my new phone was without apps. After hours of trying to load apps with my passwords etc. I decided to contact the free help. Maria convinced me to start over and gave me excellent step by step instructions in order to get my apps transferred. I appreciated her patience because this took quite a few minutes. The apps seemed to be on my new phone and I am anxious to see if everything works as well as learn the new applications and capabilities of my new phone. Bob
Asurion is worth the investment. 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍 added characters
This was a 10/10 service, it was so quick and easy to set up my cellular definitely would recommend.
Getting the phone replaced was a seamless experience. Trying to get support after receiving the phone is AWFUL! Spend 2 hours trying to connect with someone to help us and just kept getting transferred to ultimately end up where I started. I still have not received the support I need.
I went online and put in a claim for my phone fully expecting a long drawn out process online and then probably mail and then over the phone, but nope. It was so easy! I answered the questions, and they shipped out a replacement phone right away.
My phone feels like new now that the screen ink is no longer visible. Touch screen works better and now... I can do things such as ordering a pizza 😆
The delivery was very fast and aesy to do it. I love they did fast fot me. When. I got the phone was super easy to activate it. Thank you!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Melissa. We are glad to hear you have received your replacement. We are sorry to hear about the technical support service. Please contact us to assist you. -Rue