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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Excellent customer service right thru opening a claim to job done.
Very impressive and definitely recommend to buy protection plan from Asurion.
Trouble shooting technical issues on phones and other devices is getting more challenging. There is a lot of info on the web to search for and to many options to choose from. On a single chat call with Asurion, they were able to resolve my technical issues and save me a lot of time.
YOUR WEB PAGE IS NOT FRIENDLY... EITHER ON THE PHONES OR IN THE PC... HAVING TO DOWNLOAD THE CLAIM FORM IS VERY OLD, THIS FORM SHOULD BE ABLE TO FILL OUT ONLINE AND IF I AM ALREADY IN MY ACCOUNT, TAKE MY DATA BASICS. NAME, TELEPHONE. EMAIL AND CLAIM NUMBER. I CAN ADD THE PRODUCT INFORMATION. IT IS A VERY OUTDATED PROCESS AS THEY HAVE IT RIGHT NOW AND MORE BEING A TECHNOLOGY SERVICE
Great purchase of the extended warranty. I won't buy any appliance without one. Hassle free and great follow up.
I reviewed my protection coverages and noticed I had paid for 2 coverages on the same item.
I used the chat session and had wonderful help from "Ricky" who resolved my situation. It was quick, simple, and pleasant to work with Ricky.
Muy bien me parecio perfecto muchas gracias por su servicio
I always have great experience with your company and service
Extremely easy to deal with. So glad I bought the extended warranty.
This is the first time I've ever used Staples Tech service. The Tech was knowledgeable, pleasant and very patient. It took a while to get it resolved. Had both new computer and new printer. They didn't want to talk to each other. Was pleasantly surprised.
I am at that in between age where I know enough about computers and use them daily, however not great with complex troubleshooting. I have now used this service a couple of times and both times the techs were extremely helpful and kind. I love the ease of use of the service and the communication. I highly recommend to everyone.
I had been wondering about the Simply Safe that I had been involved with for sometime. The assistance that I received is quite reassuring. I endorse the service and encourage others to use it.
My husband is notorious with breaking his phones, it is very quick and easy to do a claim. Only takes a few minutes, free delivery, transfer information, send the broken one back, I'm not good at tech stuff, this is just very easy
Had to make a claim for a lost phone and the process was quick and easy. Thank you.
Claim accepted - once information was identified and reason given for claim. No exact equipment replacement available - received gift card. No hassle seeds customer loyalty for additional insurance.
As with many past experiences, when my product was damaged I fully expected the hassle and complications I was met with when filing claims with other companies. But to my great pleasure,it took me a matter mere minutes, (from start, to finish) and my issue was resolved to my satisfaction.
She helped me with everything. She deserves more than 5 stars.
Very easy! Stephen made experience very easy and was so patient with me.
Loved the experience will definitely recommend I was able to repair my device in no time!
Derrick understood our problem. He was very patient and his instructions were clear and concise. Thank you so much!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members