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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I used the expert via chat and it was very informative and easy. Would recommend it.
Leontyne helped me resolve my issue in a timely manner. I was treated respectfully and kind which reassured me that my problem would be take care of with due diligence.
The Asurion process was easy to file a claim, very seamless. The wizard guides you without exception.
When an accident happens and your expensive phone breaks which seems your whole life goes through... This site/service and the associate at the store made it easy to have a replacement sent. Thank you.
First off I will give asurion credit for doing what they could in my situation however Verizon's personal customer service not so much. After being a Verizon customer for many years they have gone down hill, however they still have some employees that have customer service skills and enjoy helping the customers.
From the time I made the phone call, my experience was wonderful. The service technician explained in detail what to expect and I was very impressed. I received regular updates about my device and when it would be returned. Awesome service!
I thought i needed to plan a lot of time away from my day. However John, my tech support guy was super fast and resolved my issue quickly. Thanks Asurion for your help!
The first tech coach was hard to understand. Jermain, the second tech coach was sufficiently accommodating that despite being hearing impaired, i could understand him. Isaac was also helpful but our correspondence was strictly a chat.
Ultimately calling other numbers was successful. Even texting other numbers worked (I got answers). So it was the line I couldn't reach that was the problem. I haven't reached it yet. Maybe tomorrow.
I think the website was a great tool to use. I think the need to make it simple for older people
Customer service response was excellent and easy
To follow, just have all required information, it's easy and efficient.
Only used this site 2x and this time was great. I Had an issue with my iPhone and Lawrence was quickly able to fix it for me!
Thank You!
Back-end processes need work, but the coverage is excellent. If you can wade through the registration and claims process and your device is covered, it's definitely worth having.
From the first contact to final set up of replacement, excellent service. It is nice to reach people with such respect for their customers.
Website was easy to access and forms were easy to fill out.
Noryaliz was absolutely amazing! Made sure I had all the tools I needed along with making sure my experience went as smoothly as possible!
Easy to replace my phone that was dropped and now has a buggy screen
EVERYTHING WAS FINE THE ONLY THINK I WIL RECOMMEND IS THAT MAYBE BEFORE GIVING APPOINTMENT, ASKING DAY AVAILABLE WILL BE SUPER. I GUESS IS HOW THE SYSTEM WORKS.
Ann-Marie went above and beyond to make it less like a robot and more like an actual friend. Nothing to improve as you have a great asset here. She made you feel like she knew you and the conversation was professional while being personable.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members