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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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This is my first set of LG kitchen Appliances & when I purchased, I chose 5 year warranty. Of course one always hopes our Appliances will never have a breakdown but life isn't perfect & sometimes it happens & so glad I had this warranty! I've had one claim in past on my fridge & that was handled fast & effienctly across the board! This time it was my range & while I thought I had a problem with it, I actually did not & learned a little insight about my range & how it is designed to operate. All is good & I'm amazed at how quickly this issue was handled. Based on my 2 experiences, past & present, I highly recommend this company for warranty protection.
I have a problem with a Nintendo Switch and they sent me a new device that does not work.
Excellent. I confirmed all information and she provided a claim and reference #. It was short and sweet. As long as these things get done, it will be perfect.
I reached out for assistance with an issue I've been having with my voicemail for years and Ed was able to resolve it in minutes. He was also very pleasant and easy to work with.
I recomend Asurion. Very good and fast service. People that took the claim very efficient.
Asurion handled everything quickly and efficiently.
I lost my cellphone...contacted Verizon...I haver Asurion insurance...Contacted Asurion since
The FIND MY PHONE app couldn't locate it. Contacted Asurion...completed the claim in less than seven minutes...I received confirmation a replacement will be received in two days..
After a few years our electric piano needed repairs from mishandling. Asurion protection plan cover all the repairs completely. The costumer service was super pleasant, extremely kind, they made my many calls easy to handle.
Replacement of a stolen phone. When I contacted the representative I was stressed and frustrated. The representative assured me they could resolve the problem with my claim, explained what had caused the problem and within a few minutes the problem was resolved. After receiving the replacement phone I was having a problem getting the phone activated by AT&T. Again, Asurion provided friendly and efficient service and my problem was quickly resolved,
Not only did they take care of our issue but in the process we discovered another issue that they quickly and efficiently resolved. I am a very happy customer!
This was easy.to file a claim. I always dread doing a claim as there's always a glitch but the site was easy to navigate.
Asurion Representative, Kian was very helpful, making my claim experience great! Fast and easy. Thanks
He was on time, and acted Professional and cleaned up the area in front of the appliance then he finished.
Very good overall, prompt service, claim was approved right away.
I bought a nice office chair back in 2021 and got the Asurion extended 3yr warranty with it. After daily use some of the fabric has started to wear and the padding is becoming flat. I didn't have the original receipt but had a copy and the original transaction detail that was with the warranty. I was able to chat with a representative and get my claim filed very easily by providing the needed information.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dawn, I am sorry to hear your replacement device is not working. Please know we are here and happy to help you and want to ensure this is resolved. If you find you do need additional assistance, feel free to reach out to us directly. -Ari