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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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HPs website was useless. Went to website for 123.HP... and was run around in circles. Contacted Asurion and setup was taken care of fast and efficiently. Have used Asurion in the past for an iPhone and again I'm will please with there service.
It was
Extremely easy to file a claim through asurion best experience I've had
Extremely easy to setup and was very professional and quick with the repair
It was very easy to follow. And very specific that I didn't have to ask any questions! And very courteous and nice! I couldn't have asked for anyone better
I was really skeptical about whether or not Asurion would be able to repair my 2010 model Mac Book Pro, but they went above and beyond. They even replaced the battery, which I hadn't even mentioned as being a problem. My 12 year old laptop is working like new again!
Needed item replaced and since I had purchased insurance with asurion, got my refund quick to get another one.
I contacted Samsung about an issue with the ice maker on our fridge and the Asurion team contacted us the next day to schedule a tech appointment the following week (and this was during the holidays!)
Communication was fantastic from start to finish. Kept us posted when the tech was running a bit late and then the tech called us 20 minutes before arriving to let us know he was on his way. Service on the fridge was quick and efficient. Fixed the problem in no time. Highly recommend Asurion!
I cannot believe how great these guys are! I got phone batteries replaced, and they fixed my network hard drive that had gone bad, all for no additional fees and in a timely manner. This is better than AppleCare that I used to have, but now costs more, is much more limited, and has deductible fees.
JiaMariel was great. Made the process as easy as possible. Fast and friendly service. Thank you!
We purchased an office chair at Staples and were told that Asurion would cover almost anything that could happen to the chair, including pet damage, so we purchased the 2 year plan. 1 year in, our cat decided to scratch the chair and we decided to see if the salesperson was lying and tried to get another product. The claim process was very simple, just keep your receipt, take pictures of your product, upload them to the site, and viola! It took 2 days! Definitely recommend this to everyone!
Easiest warranty company I've ever dealt with! Would highly recommend Asurion to anyone questioning whether or not to warranty a purchase!
Well when i first open my computer, to see how to return my sons RC truck, i was lost couldn't find my product in the system, then i said to my self OMG what am going to do, i don't even know where to start, then the icon chat oped up, thank you so much for your help, stress free
Unfortunately, I left my phone on top of the car drove off and I heard a noise and sure enough it was my phone I turned around and the screen obviously cracked and it was raining and it wouldn't turn back on so I filed a claim and it was very easy to do so.
100 percent satisfied it was so easy to get a replacement phone very inexpensive if you got insurance
Had a question about my coverage and it was resolved quickly. My tech was Natalie and she did a great job.
I was given instructions and we resolved the issue. Very thorough instructions.
Wow -- Process was very simple. This was my first time to use the replacement plan and I was ready to fight. Jenny made it so simple to get me a gift card to replace my item. I'm very impressed and will continue to purchase the replacement plans.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members