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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I had an issue with my battery going from 97% charged to 1% charged whenever I was connecting the charger to the charging port. Diana was able to help me with downloading a battery life APP and help diagnose the issue with the battery and possibly the charging connector. She did this with making me feel at ease during the whole procedure. You could tell during the chat that she has been doing this for a while and is very good at her profession.
I named it thumbs because I give a thumbs up to Diana of Asurion and because I'm all thumbs typing on a phone. She demonstrated great patience with my typing and made the experience very easy by walking me through all of the complicated aspects out of it. For instance I couldn't bring up photos after a needed screenshot, I hadn't logged in for some time and couldn't remember how to navigate, along with many other questions from me and she was Johnny on the spot with well explained, easy to understand, detailed instructions to get what done what other wise I think would not have gotten done.
Kudos to Diana and Asurion
This was my third experience making a claim. My claim was originally declined,i had to reach out to both a store and a customer service rep to have it approved. When i brought my device in i was told it would be ready the next day. Every day for 5 days i was told the same thing. On day five i told the expert that this was the fifth day of " it will be ready tomorrow" He finally said that they would repair it that day. My initial claims went very smoothly, so this was very disappointing.
The guy who took care of me made the process very simple
Why better service then talking to some at AT&T they only want you to add a new line or pay fee
The link was very easy to navigate. Instructions were very easy to understand. The response was very quick. I would recommend for people to pay for the warranty. It was worth it,
I received a full refund.
It was very easy with the help of the lady on chat.
I was able to handle a claim for lights very easily with Asurion
The only thing good about leaving my phone on the taxi was the claims process, thank you for making it so seamless. One less bit of stress makes me glad I said yes to this service in my original contract
Thank you!
Very patient and well informed customer service representative. She didn't talk so fast that I couldn't keep up with her and she answered all my questions!
Frustrating phone reps. Techs are good. Don't make me repeat all my info. Everytime I call. You have the info. On the computer screen in front of you.
When I started my chat with Asurion, I was already frustrated. My product was not listed! But Rhealyn was courteous, swift and competent. She quickly corrected the error with just a few copy/pastes from me from my Amazon orders details page and she updated my account!
Then she swiftly processed my claim and I was printing my shipping label before we were done chatting.
Even though the price has gone down on Amazon for the replacement part, they are refunding me the original purchase price. WOW! Service with integrity.
Thanks again Asurion, and thank you Rhealyn for making my days just a bit easier.
Jason
I forgot I had this service and it came at a perfect time. My TV gave out during Christmas and didn't have much money to purcahse a new one until I looked at my Att bill and remembered I had this coverage. I logged in and made a claim and within 7 days I had a brand new TV...I was so pleased with the ease of making a claim and receiving my replacement. I am happy I got this service 2 years ago.
I have had to make 4 claims with this company and at first I didn't want the insurance but the people at AT&T kept telling me how great this company was and that I really needed this with 2 little kids especially so I think is was about the 4th time I was asked I went ahead and signed up and I have to say it has been a live saver. So I do owe a big thanks to AT&T's staff and a big thanks to the staff here, these people are great and very patient and upbeat. Thank all of y'all
Asurion does not send the pay self label for returning.
Hi Angelina, we are here and happy to help. For most claims, we do provide a return label. We will either include it with your replacement device or send it to you by mail or email. If you find you do need additional assistance with this, feel free to reach out to us directly. We are here to help. -Ari
Employing people like Daphne is what makes your company and service worth having.
The company is very cooperative and the technician was knowledgeable.
The representative gave me assurance that all is well in my dilemma.
Everything was Easy Explanatory! Asurion didnt seem to give us the run arounds at all love there self filling info.
I spent over two hours trying to activate my brand new phone and in under 40 minutes the tech support had my phone up and running. The Techs were patient and understanding. I'd definitely recommend using this service, it'll save a ton of time in the long run.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Beth, I am sorry to hear about your recent repair claim experience. I can assure you this is not the experience we want you to have and I sincerely appreciate your patience with this. We are happy this was able to be repaired. However, if you find you do need any additional assistance, feel free to let us know. You are able to reach out to us directly. -Ari