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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Easy to fill out forms and navigate through the process. Only takes a couple minutes to file a claim. Great monthly rates also
Brittany was great, she has wonderful customer service skills. Thank you for helping me!
Very easy to file the claim and immediate results.
I originally had the Verizon Mobile Protection Plan and had no problem with them when it came to getting a new phone. Now when it came to getting a screen repair through Asurion the process looked easy but the fine print was not as clear. You can only have your screen repaired at the $29 deductible if only the front of the screen is damaged. Any other damage on the phone makes it ineligible for that plan when i only wanted to fix my front cracked screen. I dint care for any other repair. The only other option was to pay over $200 for an entire new phone but like i said i only needed the screen repair since my phone was in fully working condition other than a very small crack damage on the back of the phone. I would not recommend spending this extra cost a month.
Everything was great. Keep doings what are doings. Staff are train and know there job. Your instructions were easy.
This company is very professional and easy to use! I got my refund quickly with no problems. I highly recommend them.
I recieved a replacement phone for my damaged iphone 14. Without a sim card it was difficult to restore my cellular service... the representive on the chat line guided me through it with 15 minutes the issure resolved and my cellular service was restore. Merry christmas. Thank you.
Great, on line was very easy to use, looking forward to having my phone repaired
Asurion has a great featured chat experience that is fast, easy and suitable to use versus calling on the phone and talking to prompts before you get to an agent. The agent was very nice, and experienced to my needs and concerns. Thank you Asurion for such a reliable online service.
Chat was so helpful and fast. No long wait for help. It was awesome!
Asurion certainly made it easy to resolve the problem of my dead-as-a-doornail iPhone. Glad we had the insurance.
My problem was resolved with professionalism and with complete assurance that it would work.
In every interaction I've had with Asurion, my claims were taken care of quickly and hassle-free.
I've come to rely on them as my go to product protection solution.
Get the 5 year extended warranty on refrigerator if you want to have ice maker working. They will go out. I've have bought two and both ice makers have gone out twice in 5 years. Unless you like to go thru you tube and find the correct video
I needed claims for 3 tablets that all have the same issue. Maylene took my requests and handled all 3 in record time and was very straight and to the point! Maylene is the savior of all things electronic and should be given paid leave time and expense account a raise and anything else that would reward them! Thank you thank you thank you for your time and help and getting all my tablets taken care of! I look forward to getting them back in working order!
Needed to contact customer support since the wrong product seemed to be showing up in my products. The support person was extremely helpful and understanding and quickly helped verifying my device and filing my claim.
Everything went smooth sailing. The tech that I spoke with was very professional and quick to reply back to all my questions. She made it very easy to activate my phone!
Torn baseball gloves, Always have a problem with claims with $#*!s sporting group through the website and have to do it in the store or with customer service. Your website will not accept the store number or claim and I'm imputing all information correctly as your customer service support team says and $#*!s. A issue that your IT department needs to look at.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are definitely sorry for the experience you had. We are here to get you connected as quickly possible. Our repairs are only for cracked screens and any other issues do not qualify as the device will not be functioning correctly with just a repair if any other damage. -Rue