AsurionReviews 12,825

This is really easy now. I hate going to the store to get a new phone. This is so easy.

When I tried to file my claim online, it was turned down. I called and was sent a form to file a claim. I emailed it back with the required info and I received $299.99 on a gift card to Staples, the price of my printer, that evening. I purchased a more expensive printer, used the $299.99 and purchased another plan. Did not have to send old printer back.

My phone has all kinds of issues. I went to the AT&T store and the employee told me to call the claims number. The number sent me a link and I followed the instructions. Replacing just the cracked screen was not going to fix everything and I was given another option to replace the phone which is what needed to happen.

I've always traded my phone in at Att but purchased it elsewhere this time. I was nervous about preparing my old phone for credit. Paul walked me through the steps with great patience.

My service call technician came the day after my call, found the problem and ordered the part. The part was shipped to my home. Upon his return to install the part, he also helped me clean the floor Under the stove while it was moved. All within an hour and my problems were fixed. The best warranty service call ever. Thank you.

I am very pleased with the customer service I received when I reported my phone was stolen. They made my issue a priority and minimized the time I was without a phone. From the start of the claim to the activating of the phone was amazing. Glad I have this service.

Carl was very professional and helpful, thank you.

I wasn't sure if I was making a good purchase with this plan, but if it's an item you make intensive use of like a headset, etc it is definitely worth paying a little extra if only for the peace of mind that should anything unexpected happen you're saved from spending another $200 or so at the worst of times, like holiday season.

The technician, Alex, was a true professional. He checked everything associated with the issue! Unlike other services that could not fix the problem, he did it in a matter of minutes! We will use Asurion from now on!

Very easy process to set up new replacement galaxy zfold 3 phone from Asurion. Ashley was very helpful and the process was very easy!

Juan Carlos solved my dilemma quickly and efficiently. If all text-based trouble shooting were this easy, old folks like me wouldn't be so tech-phobic and likely less crotchety. Big ups to JC. Hope your whole operation is as well-staffed.

I like how user friendly this claim was. I just put in my phone number it pulled up my phone and I put what was wrong with it and paid the deposit. It was that easy.

These guys are very easy to deal with, yes they didnt have the device that i currently have but they did give me something similar.

Used login from email received which sent me to text box and from there a tech guided me though the process of setting up VPN on cell phone. Very easy!

My Tech support was so awesome we got the job done with patience and teamwork

I just want to say. The process of submitting a claim was very easy and the representative was very helpful. We are now just waiting on getting our bass back from the repair shop at the guitar center. Thank you

I highly recommend having this insurance on all your devices! I have delt with them for years and I have never had an issue

Mary Ann gave me an awesome customer service experience. Thank you Assurion for a great hire. Happy New Year to all.

Very fast and straight to the problem.Fixed it right away