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Asurion

4.2

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Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

service
1,204
value
1,128
shipping
783
returns
772
quality
1,028

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Easy Peasy
December 29, 2022

Dropped phone, thought I would get it repaired but I get a replacement.

Date of experience: December 28, 2022
Arizona
1 review
0 helpful votes
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Quickest company
December 29, 2022

Easy quick and convenient never had issues with this company great service with convenient pricing

Date of experience: December 28, 2022
Canada
1 review
0 helpful votes
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Lost device
December 29, 2022

Unfortunately I lost my device and I just open my app and put a report and its tooo easy and next day delivery. I really appreciate the process...

Date of experience: December 28, 2022
Illinois
1 review
0 helpful votes
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Very Helpful
December 29, 2022

Herbert was very helpful fast and patient I really would recommend him to my friends and family

Date of experience: December 28, 2022
Oklahoma
1 review
0 helpful votes
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Hotspot questions
December 29, 2022

First time using this service. Asked a question about using hotspot. My tech person was very helpful.

Date of experience: December 28, 2022
Arkansas
1 review
0 helpful votes
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Great service!
December 29, 2022

Old phone died, nope phone came in and we couldn't get it switched over online. Support messaged me almost immediately after I clicked to chat with an expert! Thank you!

Date of experience: December 28, 2022
Louisiana
1 review
0 helpful votes
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Att Satisfied Customer
December 28, 2022

Att has been nothing but good to me. From the no extra hidden charges to filing a claim. They make everything user friendly and I'm so glad I switched from Verizon. This is the best phone company I've ever been with and I've used them all. I won't be switching anymore. I'm with them forever. And I got my entire family with them and they love it too.

Date of experience: December 28, 2022
Florida
1 review
0 helpful votes
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Extremely pleased
December 28, 2022

Very surprised how easy and quick everything was handled. Very pleasant and efficient. Thank you for a great experience

Date of experience: December 28, 2022
Canada
1 review
0 helpful votes
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Merci
December 28, 2022

Rapide et efficace. J'ai eu de l'aide en ligne et au bout du fil

Date of experience: December 28, 2022
California
1 review
0 helpful votes
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Best insurance
December 28, 2022

They are very nice polite and there website simple and easy to use

Date of experience: December 28, 2022
Maryland
1 review
0 helpful votes
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I am so happy!
December 28, 2022

I have always insured my phones and have not encountered a problem with any claim I have made. I will always use Asurion

Date of experience: December 28, 2022
New Jersey
1 review
0 helpful votes
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Always Helpful- Good exprience
December 28, 2022

Always a good experience & very helpful when needing a phone replacement.

Date of experience: December 28, 2022
Pennsylvania
1 review
0 helpful votes
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Easy to activate phone.
December 28, 2022

I enjoy being able to activate phones through chat instead calling so I am able to multitask while activating my husband's phone! Very easy process & customer service are very kind!

Date of experience: December 28, 2022
New York
1 review
0 helpful votes
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Great Service
December 28, 2022

Helpful, thoughtful and quickly resolved my issue.

Date of experience: December 28, 2022
Missouri
1 review
0 helpful votes
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Service was AMAZING!
December 28, 2022

Very easy to communicate, very patient while I had to handle other business.

Date of experience: December 28, 2022
Indiana
1 review
0 helpful votes
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Ins for lost phone
December 28, 2022

I lost my phone while on an airplane trip. Fortunately my insurance covers it. I had to call the local AT&T office to get the web site address but then it was a piece of cake.

Date of experience: December 28, 2022
Washington
1 review
0 helpful votes
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Having the ability to call you guys and you answer the phone almost right away. Every single time - is wonderful. You fixed my screen the same day you got it and it was done so quickly that I was even skeptical that it was even fixed properly. Two days later, I got my computer back and the screen was fixed perfectly. I had an excellent experience with you guys. Thank you.

Date of experience: December 28, 2022
Mississippi
1 review
0 helpful votes
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Replacement
December 28, 2022

It was good and got my replacement quickly the next day.

Date of experience: December 28, 2022
Texas
1 review
0 helpful votes
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Great experience
December 28, 2022

I broke my phone and they sent me a new phone tree day after, also they help me to active it, Nick was polite and help me a lot.

Date of experience: December 28, 2022
Florida
1 review
0 helpful votes
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Replacement
December 28, 2022

I was literally done in less than 5 minutes and my phone will be here in 3 hours! Doesn't get better than that!

Date of experience: December 28, 2022

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+231
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