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The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Easy quick and convenient never had issues with this company great service with convenient pricing
Unfortunately I lost my device and I just open my app and put a report and its tooo easy and next day delivery. I really appreciate the process...
Herbert was very helpful fast and patient I really would recommend him to my friends and family
First time using this service. Asked a question about using hotspot. My tech person was very helpful.
Old phone died, nope phone came in and we couldn't get it switched over online. Support messaged me almost immediately after I clicked to chat with an expert! Thank you!
Att has been nothing but good to me. From the no extra hidden charges to filing a claim. They make everything user friendly and I'm so glad I switched from Verizon. This is the best phone company I've ever been with and I've used them all. I won't be switching anymore. I'm with them forever. And I got my entire family with them and they love it too.
Very surprised how easy and quick everything was handled. Very pleasant and efficient. Thank you for a great experience
Rapide et efficace. J'ai eu de l'aide en ligne et au bout du fil
They are very nice polite and there website simple and easy to use
I have always insured my phones and have not encountered a problem with any claim I have made. I will always use Asurion
Always a good experience & very helpful when needing a phone replacement.
I enjoy being able to activate phones through chat instead calling so I am able to multitask while activating my husband's phone! Very easy process & customer service are very kind!
Helpful, thoughtful and quickly resolved my issue.
Very easy to communicate, very patient while I had to handle other business.
I lost my phone while on an airplane trip. Fortunately my insurance covers it. I had to call the local AT&T office to get the web site address but then it was a piece of cake.
Having the ability to call you guys and you answer the phone almost right away. Every single time - is wonderful. You fixed my screen the same day you got it and it was done so quickly that I was even skeptical that it was even fixed properly. Two days later, I got my computer back and the screen was fixed perfectly. I had an excellent experience with you guys. Thank you.
It was good and got my replacement quickly the next day.
I broke my phone and they sent me a new phone tree day after, also they help me to active it, Nick was polite and help me a lot.
I was literally done in less than 5 minutes and my phone will be here in 3 hours! Doesn't get better than that!
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.

