Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Asurion

Asurion

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Asurion?
grey stargrey stargrey stargrey stargrey star

Asurion Reviews Summary

The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.

This summary is generated by AI, based on text from customer reviews

service
1,204
value
1,128
shipping
783
returns
772
quality
1,028

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
Follow Sanford B.
Unfollow Sanford B.
Share Review
Report Review

I've been trying to file a claim on a laptop under my HomeTech Protection Plan, which I enrolled in on 4/23/25 (I have confirmation email and text message). There is no option to file a claim on the website or by calling the *******170 number. I finally chatted with a rep who I thought was an Asurion rep, but it turned out she was an AT&T rep and couldn't help me. This has been going on for three days and I still can't file a claim. There is no way to reach a rep with Asurion, either by phone or on the website.

Date of experience: June 5, 2025
Rue L. — Asurion Rep
10 months ago

We are sincerely sorry to hear about this. We will reach out via private message to assist. -Rue

New York
1 review
0 helpful votes
Follow Michael L.
Unfollow Michael L.
Share Review
Report Review

Just a question
June 6, 2025

I had one question in filling it my insurance claim. And it was answered fast and prompt. Thank you.

Date of experience: June 5, 2025
Pennsylvania
1 review
0 helpful votes
Follow nancy j d.
Unfollow nancy j d.
Share Review
Report Review

I got in contact with them a month ago and the one agent really didnt give me no choice to just contact amazon which they couldnt help so i tried it again today got Jeztine and everything was done and taking care of i would suggest dont give up just have all your info and try again jeztine worked with me and it turned out great thank you

Date of experience: June 5, 2025
Louisiana
1 review
0 helpful votes
Follow Sherrona D.
Unfollow Sherrona D.
Share Review
Report Review

Awesome customer service
June 5, 2025

She was great, very professional, helpful and she had great communication skills. 🖖🖖🖖

Date of experience: June 5, 2025
California
1 review
0 helpful votes
Follow Jeannette M.
Unfollow Jeannette M.
Share Review
Report Review

Activation
June 5, 2025

We got 2 new phones and they were not turned on. I had to call i had a pleasant, easy experience. Getting them both turned on

Date of experience: June 5, 2025
Ohio
1 review
0 helpful votes
Follow Heather B.
Unfollow Heather B.
Share Review
Report Review

Wonderful*
June 5, 2025

Monica needs a raise she was very good at her job and knew exactly when to do! She got me pointed in the right direction and helped me fix the issue

Date of experience: June 5, 2025
Virginia
1 review
0 helpful votes
Follow Mitchell A.
Unfollow Mitchell A.
Share Review
Report Review

I've been calling Verizon many many times over the past many months. These phones were very long. Today's assistance on setting up the WiFi extender was easy to understand and worked quickly

Date of experience: June 5, 2025
Virginia
1 review
0 helpful votes
Follow John N.
Unfollow John N.
Share Review
Report Review

Super great and fast
June 5, 2025

Never I have experience as easy and fast on any claims as this company. Customer service is very informative and fast at responses and will find any type of resolution they can to help.

Date of experience: June 5, 2025
Pennsylvania
1 review
0 helpful votes
Follow Sunil S.
Unfollow Sunil S.
Share Review
Report Review

Chat service
June 5, 2025

They helped me cancel subscription over the chat, Both agents were extremely helpful today. They were polite.

Date of experience: June 5, 2025
Nebraska
1 review
0 helpful votes
Follow Amanda M.
Unfollow Amanda M.
Share Review
Report Review

Easy and Convenient Service
June 5, 2025

Thanks to my tech agent Cyrille she got my new phone activated and transferred from my old device. I did not have to wait but a few moments before I started getting help.

Date of experience: June 5, 2025
Illinois
1 review
0 helpful votes
Follow Kevin D.
Unfollow Kevin D.
Share Review
Report Review

AC failed to cool
June 5, 2025

We turned our Ac on yesterday and it wouldn't cool so I contacted Asurion via online chat and Aly was able to help me with my claim in a professional manner and timely manner. Exellent customer service I will definitely purchase again with all my major home projects.

Date of experience: June 5, 2025
Michigan
1 review
0 helpful votes
Follow Zigmond C.
Unfollow Zigmond C.
Share Review
Report Review

Helpfulness
June 5, 2025

I had a problem with my notification due to a update solved it within three minutes was very friendly and helpful

Date of experience: June 5, 2025
Missouri
1 review
0 helpful votes
Follow Kelli S.
Unfollow Kelli S.
Share Review
Report Review

Highly recommend
June 5, 2025

The service was great! Came to my home and repaired shattered screen in 20-30 minutes and had my phone up and running again wothout a problem!

Date of experience: June 4, 2025
Georgia
1 review
0 helpful votes
Follow Frances M.
Unfollow Frances M.
Share Review
Report Review

Problem registering my laptop
June 5, 2025

I tried to register my new laptop but couldn't find the exact numbers for my contact. I was connected to a very patient Asurion Representative and they made it so easy for me. They asked me a few questions and it was done. I purchased the laptop for my granddaughter so I was informed the contract had to be with her info, not mine. I can't thank the Representative enough. Saved me a lot of headaches.

Date of experience: June 4, 2025
Texas
1 review
0 helpful votes
Follow Angie F.
Unfollow Angie F.
Share Review
Report Review

Excelente trabajo
June 5, 2025

Muy buena Hugo y u ugcyyrcbphitufygtuyuyvbvuvyifcryvbyi grrr rt g g v y cruz y v y a tío hoy a dfjjghcyv y gcyyghbuhcugchucgucuhvuhcyrcihviihc

Date of experience: June 4, 2025
Indiana
1 review
0 helpful votes
Follow Clay C.
Unfollow Clay C.
Share Review
Report Review

I cam to Asurion with help on getting my jew number transferred to my new phone. Then I was connected with blezilda and she figured it all out for me n even helped enroll in my device care plan! Thanks for everything 10/10 experience would recommend and be back if further help is needed!

Date of experience: June 4, 2025
Michigan
1 review
0 helpful votes
Follow Alysa D.
Unfollow Alysa D.
Share Review
Report Review

Phone Repair Van
June 5, 2025

Up until a week ago I was unaware of the tech van option for phone repair, I thought wow HOW COOL! Setting the appointment/opening the claim was a breeze! My tech arrived promptly at 3 pm which was the beginning and of my window so I thought that was great again, he always gave me an hour notice before arriving. Upon arrival he was very knowledgeable about the repair I needed as well as the Home Health Manager. He repaired my phone swiftly & I am very happy! It's like I went & got a brand new phone today. 10/10 would recommend to anyone!

Date of experience: June 4, 2025
Indiana
1 review
0 helpful votes
Follow Jordan R.
Unfollow Jordan R.
Share Review
Report Review

Great Customer Service
June 4, 2025

Excellent support! Quick, friendly, and made my replacement device activation super easy. Thank you.

Date of experience: June 4, 2025
California
1 review
0 helpful votes
Follow Robert L.
Unfollow Robert L.
Share Review
Report Review

Tough issue in activation
June 4, 2025

Activation of new iPhone 16pro was tough as esim was mixed up with another device. With tech knowledge and patience he solved the issue. Very professional and understanding my frustrations

Date of experience: June 4, 2025
Minnesota
1 review
0 helpful votes
Follow Stephen A.
Unfollow Stephen A.
Share Review
Report Review

Excellent service!
June 4, 2025

I was sent to your business in Duluth and was very satisfied with the results! I have my new phone back and I'm very happy! Your employee that I had is Named Aiden and he did a wonderful job! Thanks Aiden!

Date of experience: June 4, 2025

From the business

Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.


asurion.com
Founded in 1994
Nashville,, TN
+231
See all photos