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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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It's was a very easy process! I am very happy with experience. I went ATT first got excellent there went Asurion fix store excellent service there! IPhone ready in 2 hours! Great customer service
The whole process was very professional and very helpful through the entire experience, very informative and understanding of my situation
My two sons are on a Verizon Account I had set up 12 years ago and now that they both work they are still on this account. I always had an Asurian Protection plan for them and one Son had an issue with his Samsung Phone, so he went to wherever he purchased it at and got another Samsubg Cellular phone just like the one he liked even the same model. He paid a difference for his new phone which was sent to him and he sent the old one back to them. He is very gratefull and happy. I received amessage for me to turn off something on my I-phone or be charged $300.00. The problem was both my sons live together and I had no Access to his phone. So I logged on to Verizon and did a live Chat with a Very Helpfull Man and he did help me out Tremendlessly.
Needed to activate a replacement device and it was smooth as silk.
Excellent customer service able to chat via on the iPad and multitask setting things up at home.
It was awesome and very unique with my problem. So stay the way haul are. I would tell a friend about the service
Set up replacement phone after original was lost. Had trouble with the SIM cards, and a partial installation. The Asurion tech team was very good at troubleshooting my issues.
Kyle was an excellent service technician. He was personable as well and professional. He was very careful with my devices and was mindful to contain and clean up any glass at my business location. Excellent glass replacement! My devices look good as new. Thanks Kyle :)
Very easy. Very seamless. I will tell all of my friends where to buy their work from home office equipment!
The online chat was painless and you resolved my problem and issued a refund (haven't received it yet) but I'm sue it will arrive.
Asurion is just amazing... The agent mariamargarita was very helpful and easy to deal with... keep it up
Wonderful customer service! Very quick and efficient, always willing to help. Wish all warranties could be Asurion.
My 89 year old mother's flip phone came apart at the hinges. Asurion immediately sent a replacement the next day with instructions on sending back the broken phone. We had the phone 10 months and was thankful we were under warranty.
I pretty much use AMAZON for all my purchases, icemaker, toaster oven, coffee maker, FIRESTICKS, etc... and always get the ASURION WARRANTY. They are awesome and it is great piece of mind when things done work!
The service was green. It was fast and efficient. They were very attentive to my concerns and took care of it right away and very busy and we will be using the service again in the future
Worked with Romeo from Verizon to set up my new iPhone 16. It was NOT easy! He was so patient and helpful. Wonderful to have his assistance. He helped to solve all issues and now my iPhone has all my pictures and contacts etc. Email was also an issue he helped resolve. Got to him right away and he stayed on the phone chat with me the whole time. GREAT!
I reached out to Asuron at 5:20 AM in the morning just to find out information about how to make an appointment for a device evaluation. The agent actually answered the text immediately and gave me all the information I need to make an appointment! I was so impressed by the outstanding Customer service, especially compared to Verizon's Customer service, which has a lot to be desired! Such a comfort to be able to speak to a person right away without waiting for 15 to 20 minutes
The service that was provided to me was beyond the service I have been provide in a long time.Everything that was promised to me had been met and even exceeded. I would highly recommend anyone needing a similar service to the support team at you break we fix
Another seamless process for replacing a device on my account. Asurion is like life insurance for your electronics. It's a must have!
Great experience my tech was very professional and over all a nice person. Best experience I could have expectedted
He was very helpful and solved my problem right away! Amazing service, did not even wait 10 mins for this to be resolved. I can always count on att for amazing, fast, and reliable service.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members