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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I called in to schedule an insurance repair with my phone. The agent walked me through the process over the phone. I was able to setup the repair. I took my phone into the repair center at AT&T. The ProTech repair technician did the intake process upon my arrival. My phone was repaired in less than 45 minutes.
Jonas was kind and patient! I had a cracked screen and he was able to fix it within 15 minutes.
I'm glad that I have an insurance with asurion, I have a peace of mind and nothing to worry if my gadgets is lost. Happy with the service
I dropped my IPhone 14 just so perfectly that my screen cracked, not working. I got online and scheduled a claim.
The next morning I went to my local ATT store and had my screen replaced with 20-30 minutes. Awesome job Asurion!
Repaired my broken iPhone quickly. Great technician Very professional service
The first technician diagnosed the problem as dampers and parts were ordered. The second technician, Anthony, installed the dampers and made sure the washer was running correctly. Both techs did a wonderful job!
The process was quick and easy. The person I talked with to submit my request was friendly and helpful. My laptop & accessories were back in my hands in under a week after I sent them out. They fixed my laptop & fully replaced my charger and pen.
Once everything is ready, the repair is fast, but the process of making the claim is not easy, after filing the claim you have to prepare to make calls, to continue the process that is supposed to be automated,
And waste a lot of time on those calls
They is nothing to do they took care of everything, thank you l will, tell everyone to get the care from you guys
I didn't think it was going to be that easy.It was amazing fast and very friendly service from every one involved.
Started the process online and easily submitted documents. Took less than 10 minutes. Within a few hours I had my credit emailed to me! EZ as PIE.
I was very impressed with the way Asurion Home+ handled my claim. My laptop had a broken screen. Just before Asurion replaced the screen, they realized that the motherboard showed a sign of water damage. They decided that it was better to replace my laptop. It was replaced with a newer and better laptop of the same brand and model. I will continue to use Asurion Home +.
Great customer service
Everything went smoothly. Very professional. A bit disappointed that our size tv in the brand was no longer being sold so we had to pay extra for another tv. Refunded the price and taxes of the original tv we bought.
Easy and super simple to use! I would recommend it for all your gadgets in your home. Customer service is very helpful as well.
I was completely satisfied with the overall experience I had with the purchase of my insurance they covered the tool that stopped working dwelt gave me the run around
If you have a child that plays sports, but especially one that requires equipment, such as batting gloves, this warranty is the best way to go. Spending $60 on a pair of batting gloves and having them rip in four months is very frustrating, but with this warranty, it makes a bad situation, an awesome experience. I won't purchase any equipment item without getting this warranty if it's available. Thank you so much!
My computer stopped working and after contacting Asurion about my problem, an appointment was scheduled for a technician to come to my home to
I've been having issues with my TV not connecting to wifi for a long time. Recently I stumbled upon the warranty that was purchased when buying the TV and it luckily hadn't expired yet. The representative that assisted me in making a claim was very pleasant and helpful. We quickly setup a claim and connected me with a local service company. I also had a great experience with the service company and my issue was easily and quickly resolved. All of which was covered under the protection plan. I am happy with my experience!
I broke my phone on the 17th and they gave me hell just to make sure the phone was on my account. For 1 they had my information connected to another persons account when i told them this the lady was very rude and disrespectful and continued to ask me the name on my account. After i told her this 30 extra times she rudely put me on hold then hung up. 2. after days they finally tell me they are sending out my device, took my $240 and then cancelled my order and now they won't answer the phone or send my money back. ABSOLUTELYTHE WORST INSURANCE EVER. I WILL NEVER GO THROUGH THESE LOSERS AGAIN.
I work on my MacBook at least 8 hours a day if not more, and one day I opened it to find a tiny crack at the top of the screen. That one crack caused my screen to go completely black, and I was lost without it. I took it to Apple the same day, and they quoted me $700 to replace the screen! I tried a computer repair shop next and was quoted $500! Thank God I remembered having a warranty with Verizon that would cover any electronics in my home. It saved me! I filed my claim, paid $99, took it into UPS and they replaced my screen! I had my laptop back within a few days & was so happy with the experience! I wish I would've gone straight to Asurion from the beginning and saved myself some heartache!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Tammy. We are definitely sorry to hear about this experience so far. This is not how we want you to be treated as we truly value you as a customer. Please contact us directly to assist with the status of your claim. -Rue