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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Asurion is very easy to deal with, they set up the appointment, customer service was awesome! I'm glad the lady suggested I try replacing my granddaughters screen first instead of replacing her phone!
They estimated me an hour to an hour and a half and it only took less than an hour. They were also incredibly nice.
Asurion has been designed to fraud the clients, They always look for anything to justify their denied
Service was speedy, however; the price to replace my phone was high and I could not get the same color of phone I had before.
Phone was repaired just a few days after I dropped it at my own home. Very convenient.
My daughter's iPhone screen was cracked. I looked up asurion At&t and filed a claim. I selected a date & time. I was notified and confirmed. My tech was running behind and he notified me. It was totally fixed in no time. Thanks
I couldn't believe how easily this processed worked. My cracked screen needed repair, and the entire process was quick and easy to follow. I live in a different town, assuming that I would have to drop off the phone and get it back weeks later. Not so! Our friendly repair person was able to make the repair in less than an hour! And it was solid work, too -- you wouldn't imagine that it wasn't a brand new phone!
It was very easy to put a claim in and get the cracked screen repaired. We decided to take it to the AT&T store and Frank helped us get iPhone repaired and did an awesome job.
Well,I had dropped my phone and the front of my screen had broken. The phone was cracked and the bottom of the screen was black. My phone would not do nothing. I didn't know what I was going to do,so I went to the nearest at&t store. And I told them my problem,and they took my information,and looked it up and told me that, I had insurance on my phone with Asurion,they put in a claim with Asurion for me. We talked with Asurion on the phone and they told me that I could walk in to one of the Asurion locations near me they gave me the location 15 minutes from my house, and I went to that location. As soon as I went in the store they waited on me took my information, looked at my phone told me my phone would be ready in a hour, the hour went by my phone was ready, my phone had a new screen and it was working Great.I was so happy! And they told me I didn't have to pay nothing because I had insurance with them. They made my day and the employee's was Very nice. Just a Wonderful first time experience, I will recommend Asurion to everyone I know that have a phone very fast service.
Great customer service, fast service, and went above and beyond even tho we had a few bumps in the road trying to get everything situated. I couldn't thank him enough for putting up with me.
...Lemon squeezy! Easy to get a claim going, choose a servicer, and a nice time frame to get it done. The place that fixed it did a great job, super professional, and fast. The deductible cost and putting it on my next bill was very helpful.
I brought my HP PC into Ausrion to have the battery repalced. They insisted they needed the password in order to do the repair. I would not give it to them but did allow them to replace the battery whcih took two weeks. Piece of crap service. The replacement battery would only charge to 51%. So I brought the PC into Best Buy. BestBuy was able to to open BIOS with out providing password. Asuion wanted password to my PC which had way too much financial information on it. Best Buy created a new user account and completely repaired my PC. Asurion was a complete and total rip off!
Hello. We are completely sorry for the experience you encountered when attempting to repair your device. We have captured your feedback. If you have any questions, please contact us directly. -Rue
Asurion took care of my phone situation within a half hour tops. The process was extremely simple. The best part is that they come to you! I was definitely impressed.
I was pleasantly surprised to find out that even though the scratches on my screen from months ago were caused by my own negligence, they were still covered. I brought my phone in and in a matter of hours it was given to me like brand new even the back which I had not asked for.
Wonderful service ---------------------------------------------------------------------------
UBreakitIfixit, is truly the best as far as customer service and repair turnaround. I will recommend your company to everyone who needs a repair!
The Best!
I was in the hospital. The nurse pulled my table tray away from my bed and my phone was plugged in. It hit the floor and broke the hing phone wouldn't fold and the screen separated. Went to ATT they put in my calim and I had a new phone 2. Days later. The hospital. Agreed to pay me back for my $275 Co pay. KEEP YOUR INSUR.
The claims process is abysmal. The website is abysmal. They'll make you resubmit everything 10x, manually for any reason whatsoever. They will deny your claims even though they should be covered. It's literally the worst experience I've ever had with an insurer. Do not, I repeat, do NOT get fooled by their marketing and advertising.
Good morning Dave, I am sorry to hear about your recent claim experience with us and completely understand your frustrations. We do appreciate your patience and are happy to help. If you find you do need any additional assistance, feel free to let us know. You are able to reach out to us directly.
They were extremely helpful with fixing of a cell phone which we had shattered the screen. It took them about 20 minutes which is extremely efficient. They were nice and professional. Would definitely recommend to anyone and would not hesitate to use them again in future.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joanna, I do appreciate your patience as well as your feedback. Please know we are always here and happy to help. If you find you do need any additional assistance, feel free to let us know directly. -Ari