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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Easy user interface. Got the claim entered and repair setup in under 10 minutes
Was easy and faster. Just in one day i have it my new cel phone.
I bought a quartz sink on Amazon today, and was offered a warranty by these people. It said the warranty would cover accidental breakage, so I bought it. But when I looked into the details, I discovered that accidental breakage applies only to electronics like smartphones. The accidental breakage warranty does not include appliances.
It was dishonest of Asurion to specifically tell me breakage was included with my warranty, when it wasn't. For this reason, I will never do business with these people. Obviously they cannot be trusted.
As for reviews on sitejabber, they cannot be trusted either. Do your own research, and you'll discover the truth. Sitejabber exists to make companies look good, not to provide accurate reviews.
Device a day late arriving in completely destroyed and taped box. Product seems ok, though no padding and parts thrown in.
Fantástico el servicio y lo mejor que van a tu casa u todo lo hacen muy rápido en menos de 15 minutos mu teléfono ya estaba listo...muchas gracias..
Very professional and efficient! They know what they are doing!
Explained what the issues were with my phone and gave me a window of time to complete the repair. Very helpful and professional.
I had a burn on my iPhone screen. Also had insurance through AT&T - first time I have ever had to use it though. Brought my phone into the center and they said come back in 45 minutes and my phone was ready to go.
Great service
My husband and I both have businesses and our phones are very important to us, my husbands phone broke and it took me about 3 minutes to put the claim in and the replacement phone was at our door the next day. It did not even take 24 hrs. I am so impressed with Asurion and gratetful to have had this service.
Thank you so much Asurion for prompt and easy services.
I lost my apple watch ultra about a month after buying it. I filed my claim with asurion and in 3 days time I had a new watch! Great staff and great result!
Absolutely the biggest liers. All money, service, and communication. They are both a nightmare. Their customer service thats non American are the kindest people, without them. And them owing me 800, amd 280 I would have walked the first day. Their terrible.
Good morning Jay, I am sorry to hear about your recent claim experience with us and completely understand your frustrations. We do appreciate your patience and are happy to help. If you find you do need any additional assistance, feel free to let us know. You are able to reach out to us directly.
Great day as I got my phone back. I am grateful to Asurion expert to fix my phone.
Excellent technician was in time slot. He was polite and did a great job
I made a claim for a lost phone received new phone with in 2 days. Convenient easy to set up.
My technician, Julien, was wonderful. He thoroughly explained what repair he was doing on my device and that made me very comfortable. I really appreciated his expertise. Also having the technician come to my home was extremely convenient.
Thank you,
Gloria
Asurion tech at the redlands Blvd store was the best. He made it quick easy and great quality. Phones brand new. Thanks again
The advisor was very efficient and courteous. My repair was done within 1 hour of arrival. 10 out of 10 I recommend
Jonathan was great I received professional customer service with care he made sure all my questions and concerns were met on just about everything I didn't feel rushed I'll recommend Jonathan to friends in the future he was great 10 star employee
I took my phone in on. Thursday around 4 they had a little delay, but my phone works great. The tech was very kind and the service was painless.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Bob. We are truly sorry for the misleading information provided. We are more than happy to assist as much as we can. Please contact us directly to confirm your policy. -Rue