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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The process of pacing a claim was very easy. The representative helping to process the clam was very helpful. The the delivering to the replacement device was efficient and fast.
I regret I didn't get the name of the person who helped us but I will be eternally grateful for him fixing my teen's screen so I don't have to listen to her groan and sigh about her phone anymore. Out of 5 stars I give him 12.
Really easy and only $30 to replace phone glass on my android.
They came on time, we're super kind, fixed everything and i am so satisfied!
Technician was early and was quick in fixing my phone! GREAT SERVICE! I will recommend Asurion to everyone!
Great experience better than I expected when dealing with insurance everything when smooth and quick,Happy to have my phone good as new
My freezer door handle broke. I called Asurion, who told me I needed to purchase the part myself and then turn in a receipt to get it refunded. This seemed crazy, what do I know about freezer parts, but she helped me find a parts website and she found the part. I ordered it for 154.00. The next day the company who actually installs the part said they would be bringing it and it was covered in my extended warranty, I didn't need to pay anything! I called Asurion back, and this agent told me no, the part wasn't covered and I could only be reimbursed 50%. Back to the installer who said the customer service doesn't know all the ins and outs of the warranty and I didn't need to provide anything. I tried to stop the part order, but it was too late. I can send it back, but I'm out 26.00 for shipping back and forth. If they tell you that you have to order any parts, don't do it, wait to talk to the actual repair company!
The service was super fast, and the staff was friendly and very knowledgeable. I was in and out of the store in less than an hour. Phone works great.
I received prompt and professional service to resolve my issue.
Went in with broken phone came out all fixed in timely matter, listen to customer needs. Helping people. Made it easy.
Very non-readable phone, submitted my claim, same day appointment and immediately fixed!
It was good.Customer service was knowledgeable.They will let u know all ur options before they proceed ur claim..
I lost my phone while at the park with my family. I filed a claim the next day and was approved for a replacement device within minutes. Best of all I received my replacement device the following day. Thank You Asurion :)
My experience was amazing, great customer service. Great knowledge of the product. And great reassurance when I was concerned about my phone being cracked. They reassured me that everything would be well taken care of and treated me like I was family. I will definitely be recommending again. Thank you and a big shout out to Tim.
We received a text introducing himself, he texted again to let us know he was on his way. He got here fixed the phone and was on his way and I am a happy customer. Completely painless!
I was recently enjoying a wonderful cruise vacation. On the return to port my phone was stolen from the ladies restroom. I realized I didn't have it about five minutes after my friend and I left the restroom. We hurried back to get it from a shelf in a stall, and it was already gone. We went to guest services to report it missing, but no one turned it in before we got back to port. I made several stops at guest services but nothing turned up. The only good thing was that I had insurance that replaced my loss. If you don't have your phone insured I highly recommend that you consider doing that.
Quickly assessed the problem, said what was needed and how long it would take - true to his word, it was ready as predicted.
My work depends on me living on my phone. I accidently broke my it during a workout. It was easy to get the referral from my cellular provider insurance plan. All and all it took a total of 2 hours for the whole process. This saved me a lot of trouble and hassle. I would recommend this service to everyone.
I went to my local AT&T store to ask about my phone insurance and they gave me information I needed to make my claim. I made my claim in the website, wrote a simple description with issues I had with my phone. Once I submitted my claim the next day I got my replacement phone.
My overall experience was phenomenal. I had a scheduled appointment between 1-3pm. But Henry came a little early. I didn't mind though. He made sure I understood what he was about to do. He was very polite and professional. And overall my battery was replaced with damage done to my iPhone.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Lisa. We are very sorry to hear about this experience. We understand how frustrating it is. Please contact us directly in the future if you need any repairs to start a claim. -Rue