AsurionReviews 12,825

From start to finish, the process was easy! The claims representative was very polite and friendly. She took my information and processed my claim quickly. She actually made me smile as she did! Had my new phone the next day. Transferring service to my new phone was simple. Used the chat service at the end to activate the cellular data. Very simple and easy!

I filed my original claim, and was very pleased with how helpful and friendly everyone was. My phone arrived the next day. Well, the replacement phone had a poor battery. I called Asurion as soon as I realized this was an issue, and was completely surprised with how responsive and professional they were on that second claim. We went through some trouble shooting and I was advised to give it 24 hours. I gave it 48 because I was busy, and was completely certain that it was definitely a bad battery. They couldn't have been more gracious, and the very next day I had a brand new Galaxy Flip 4 - that works exactly as my original Flip 4 worked. It's telling that I was so impressed that I sought a way to leave a review. This company actually provides real customer service and I couldn't be happier.

I had a hard time getting my phone. First I was fold it had been delivered after 3 days of nothing showing up, then I was told an order was never placed, I had even paid the deductible, then the vehicle bringing my phone apparently broke down and then it was picked up for delivery to me but something came up showing my address wasn't eligible for next day delivery! Finally I changed it to be delivered by UPS and it came the next day. However, technical support was amazing. Best I've ever had. Very professional, friendly and knowledgeable. She saved the day for sure!

I requested a new device because my device was damaged and the process was very smooth and very quick!

Outstanding charismatic understanding professionalism promptness

My phone had a white line going down the side. Could not do anything with it including receiving and dialing out calls. The tech came to my job and it took him only 25 mins to fix the problem. The tech get an A in my book with his work and professional attitude.

My daughter is on my ATT account. She recently went to Europe and the first night she was there, some a**hole stole her phone. She called me crying one midnight. Scared the hell out of me. Glad it was just her phone. Fortunately, I was reminded that I had purchased the "device protection". I didn't even remember doing that. But I was super glad I did. I was curious to see how they really dealt with this. It's one to SAY you will insure it. --- They did, they took care of it with one phone call and had my daughter's replacement iPhone to me in two days (way before my daughter made it home from her trip.)! It made me happy and made my daughter not so sad that she lost her phone. Thanks Asurion. Much appreciated. Highly recommended.