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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Called asurion today to WASTE 30 MINUTES of my life answering 300 questions. Then wasted another 30 MINUTES of my life talking to a rude Asian I could hardly understand asking me the EXACT same 300 questions I already answered, She then hung up on me without a callback. $#*! Asurion a worthless waste of money and time dripping them today
They were professional, fast and communicated consistently to make our repair easy.
Showed up service rep had me check with att on insurance diagnosed problem helped me file the claim, told me 2 hrs it would be ready. I left maybe a hr later got email it was done, phone is as good as knew! Great knowledgeable service!
The guy DJ was very polite, he had me in & out within in 20 mins...customer service was definitely A1. I recommend this store to all my friends!
I didn't expect it to fast and easy. Please try to open the box carefully because that's the one that you are going to be using to return your phone. Read the instructions carefully and you shouldn't have any problems.
My sons phone was damaged and I went online to fill out a claim. I finished the claim Friday night and he had the replacement phone Monday afternoon.
I am attempting to make a first claim since I've started this service in 2021. It is now March of 2023 and I am getting the run around to fix my laptop. I called about 5 times to cancel the service, so instead of canceling they talk me into staying just to give me more trouble with a bunch of different people I have to keep talking to. If my laptop doesn't get approved to get fixed within the next business day, I will be seeking legal counsel to get all my money back that I have given this company over the last two years. I will never recommend this company to anyone else either.
Hello, Kay. We are sincerely sorry to hear you have experienced issues so far to file your claim. We are here to help you. Please contact us directly to assist with your claim. -Rue
My claim was incorrect and I tried to correct it on multiple occasions and there was technical issues with the phones. I was charged $160 for a water damaged phone when my phone was actually lost and retrieved. I have no way of speaking to someone to remove the charge as I have been given the run around from Asurion to AT&T 1-800#.
Hello, Choncia. We are sorry to hear about your device being lost, but glad you found out. Please contact us directly to assist with instructions. -Rue
The Tech was so polite and nice. He was right on time
It worked! When so many things in this country don't work, this took care of my problem quickly and without any cost. AMAZING!
Well, see above. But I will add a comment here, I got phone back the the same day.
Mr Banks arrived on time, I decided himself. He then quickly went to work. My phone looks brand new.
This was the easiest claim experience I have ever had. The tech was timely and very professional. He said he would have my screen fixed in about 25 minutes and it was done within the time frame he gave. This was a great experience and well worth the cost of the plan.
Respond was very fast and promptly. I received my replacement phone in a very timely manner. It was worth the price.
John diagnosed and fixed my phone within an hour. I was thinking I would need to buy a new phone but he reassured me that he could fix everything for me. Not only did he fix it but replaced my old battery. That is what I call service with a bonus! Thanks John for all your help!
I lost my watch, I submitted a claim and received my replacement watch the following day! Super easy to submit, and received notifications throughout the whole process! Loved this service!
I put my claim in online at 4 PM and had my phone in my hands by noon the next day. AT&T and Asurion really came through. The replacement was identical to my old one. Also, it was really easy to set up and I was up and running in about 15 to 20 minutes. Most of that included just customizing the settings for myself. VERY SATISFIED. Don't change a thing.
The technician quickly, and efficiently, evaluated two of my laptops. She gave me advice and told me what these machines needed. After evaluation, she sent me on my way, and did not charge for her time. I offered to pay. I will give Asurion my business in the future. Thank you
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Thomas. We hate to hear about your experience. We are delighted to help you file your claim. Please contact us directly to assist or visit us online. -Rue