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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Asurion replaced my IMac immediately. I am very pleased with the service.
Had my broken laptop fixed within 1 week thats with shipping time! Was a great value and would recommend this to anyone with a collection of electronics that may need a aftermarket warranty.
After having some trouble getting through to a rep, everything was much better than expected. The service rep that arrived on time went way beyond what I have gotten used to.
I've made 2 claims now with Asurion. Everyone is extremely helpful. My issue was resolved quickly both times without any issues. I'm a very happy costumer. Thanks
The company was on point to my flight I called them up they called me back we set a date up the people came out it was supposed to do for me so I have to say Top Notch can't beat it, and I was asked to recommend I would definitely recommend the company because they do very good work and their people on point in regards to appointments timing and workmanship very thoughtful and everything work out just fine.
I spent $24,000 on all new, top of the line, GE Kitchen appliances (Cafe), with all the bells and whistles.
They have great features and all Wifi, remote management, enabled.
But we've had minor issues that were quickly resolved through Asurion: after the manufacturer warranty expired.
The cost was insignificant compared to the service provided and cost of the appliance.
FROM THE FIRST CALL, TO GETTING BACK MY LAPTOP WITH A SUPER FAST TURN AROUND WITH NO ISSUES, WAS A PLEASURE. AND THANKS FOR MAKING MY DECISION TO HAVE YOU PROTECT MY INVESTMENT A GREAT CHOICE
Quick and Easy to use and resolve issues. Customer service was great.
Help I received from Home Depot was fantastic...I moved from the city where I bought my washing machine.I could not find my warranty paper work...Home Depot located my insurance info and gave me a phone number to contact Asurion, r...I phoned Asurion, they gave me the name of PRO ALLIANCE in Portal, GA. My experience was too easy, everyone was sooo accommodating...my washing machine is repaired...thanks to everyone who helped me...Richard was a fantastic repair man, sooo helpful.
Our TV went bad and we were unable to file a claim online, lots of trouble with the forms, finally gave up and called. Part of our issues are that when we first signed-up for HomeTech Protect we were given very little information, guidance and instructions. The fallacy that everything has to be electronic only is just that; a fallacy! So we finally got to a live person, good job taking all the information on the phone. Nice, seamless completion on a follow-up email. Noticed on our forms that the contact information was a phone number that I didn't recognize, discovered it was for cell service on one of our iPads. Tried in vain to get it changed to the primary account holder's cell phone of record, fearing the delivery company would try to call the number that would never ring or take a text. Ascurion said they couldn't change it, AT&T said no that's wrong, call Ascurion back. Was literally on hold when the doorbell rang and it was BestBuy asking if they were in the right place and why didn't we answer their calls or text. So the end result was good, but boy we surely had issues getting there! Please work on fixing some of these issues, Ascurion and thank you!
Getting my washer fixed was simple with Paul's guidance. He was very knowledgeable and friendly. I would highly recommend him to others.
Asurion was prompt, professional, friendly and they got the work done the same day!
OE error code. Drain pump failure. Called LG and by that afternoon an appointment was made with Totem Appliance for the following week. Tristan from Totem arrived with required parts and efficiently and effectively resolved the issue. Whole experience was stress free and quick. Very appreciative.
I will admit I did a very idiotic thing, I set a tablet and a laptop on top of a refrigerator while moving and forgot about it; until I was rolling the frig down the driveway and they both fell off and bounced around on the concrete. My protection plan covered this situation, and no one gave me grief or called me stupid...
Both claims were processed with professionalism and great knowledge about choosing a replacement
Been waiting 3 weeks to fix a washer as they keep setting appointments with us, making us waiting then bumping for another day Very unprofessional and no answers or call backs
Hello, Rafael. We are sorry to hear about the delays with your washer. At times appointments are rescheduled due to the parts needed. Please contact us to check status on your claim. -Rue
The service guys are nice they have their protocols and limits on what they can do. I've had 5 service call on this fridge 4 are for the faulty ice maker. I have a 5 year warranty if they drag their feet long enough I'll be left high and dry on an appliance that has been a problem for a while now.
Hello, George. We are sorry to hear about your refrigerator, we understand how important it is to have your product working. We are here to help in order to make sure this is resolved. Please contact us if you are still having issues. -Rue
I was extremely skeptical, at first, to spend the extra money on insurance for electronics. I'm grateful for the agent that talked me into the service. I will be replacing two TVs and and hopefully a child's tablet. I fully endorse this service.
One of the easiest way to keep you feeling comfortable regarding your purchases and don't worry you they always take care of you
Thank you to your Tech's that fixed our printer! We're so glad we opted to take the insurance when we purchased the printer. Your service both at Staples & Asurion Tech's! We'll pass the word about Asurion to others! Thanks for your prompt service. We were only out of a printer for 5 days!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We definitely apologize for the trouble that you had! We have captured your feedback. We hope to serve you in the future! -Rue