AsurionReviews 12,825

I originally tried to file a warranty claim but the phone was returned, and I was charged $1000.00 for the refurbished replacement. I then was told that I needed to file an insurance claim. I was then told I couldn't return the replacement phone because it had been more than 30 days which was not the case. After talking to another person I was finally able to get the label to return the replacement. Phone. I then had to call another number for the insurance claim. I stayed on the phone with those people for another 2 hours trying to upload items and file the claim. I was told I was going to receive a return label for the insurance claim. Have YET TO RECEIVE IT. I was on the phone from10:30 am to 1:30 pm. Then was held hostage asking me to pay more money for insurance for items in home, Give me a Break!

I would give a -100+ if i was able too. 6/30/22 sent my device in, received it back not all problems were fixed. 7/22/22 sent my device in again, received it back and USB still doesn't work. 1/8/23 sent my device in, received it back and am even more disappointed. I received two pieces of papers; one stating they inspected and repaired and it passed all diagnostic tests and is now working correctly and another inside the laptop saying they did not get my log in info so they didn't test it. How is that possible, I wrote the log in info on the paper sent with my device and had it taped to the keyboard. Now that my device is back, it doesn't turn on!... at all!. It looks like they must have dropped it because there is some damage in each of the corners of the device that wasn't there when I sent it to them and trusted they would take care of it. Every time I call, they act like they have no clue whats going on and are very rude an unhelpful. This is the worst insurance company ever. At this point issue me a check for the item and I can purchase another one. ASURION GETS A NEGTAVE -100+ FOR MY REVIEW.

I called for a replacement of a broken tv. They took my co payment. And after a week of calling they told me my tv is too old and they would give me 175$. It's a scam. Don't use them. Trust me everyone that works there knows it too

There had been a busted pipe in ceiling drowning my 2 year old range. I called GE and they referred me to a third party. Then remember I purchased an extended warranty with Home Depot. I received outstanding customer service. A&E Service arrived to evaluate range. The serviceman knew all about the appliance. Took it apart to make sure no water damage had been done to electronic control,, circuit board, fan etc. tested temperatures and cleared range to use. His knowledge and work history put me at ease. Early in my career I was a utility Home Economist and we discovered he had done training classes I attended. He was a good resource the and still is. I recommend everyone buy an extended warranty as Home Depot stands behind the warrenty.

Purchased my chair from Staples and decided to buy the protection plan for $19. I normally reject this coverage at check out as I don't believe these companies actually honor the contract. I just figured, you would call some 1800 number and nobody would answer. Well, I was really wrong with Asurion. After a year, my office chair began to "take me down!" I would type and shrink at the same time. Most chairs do this. I called them up, they confirmed coverage, sent an email link, I followed the instructions and they honored their commitment. I will purchase another chair AND I will get the coverage again. Great customer service, great resolution. Highly recommend you get this!

@Asurion
DO NOT USE THIS SERVICE.
Asurion tech came out for Dryer repair. Failed to repair dryer, tried to sell us more services (fix one problem first, then we'll talk) & stole our parts. Now they refuse to return parts or fix. *******@SamsungUS
isn't helpful. DO NOT BUY SAMSUNG