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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The experience was incredible! Customer Service support was wonderful and the extended warranty was well worth it.
I have a 12 year old Grandson! His tablet and I phone are covered with ASURION! It's so easy to file a claim! GREAT PRODUCT!
Purchased a Asurion 3 Year Warranty on one of my products and they were very easy to work with and quick to get my claim resolved, especially on a Sunday evening.
My phone screen blacked out and couldn't use my phone, I went and made my claim, within 2 hours my phone was fixed and back to me before 4 pm!
Sarah was really helpful and i'm glad that Asurion offers convenient options like being able to chat with support in real time, as opposed to having to call and wait on hold for potentially a long period of time. Definitely a good experience.
10+ experience filing a claim with the chat repersentitive. Clear direct information to help file a claim. Thank you
On June 10th, 2025, I called and made a claim on AirPods. The lady that helped me made it too easy for me and made it feel like a breeze. On June20th, Edward was the rep I had and I wanted to follow up with the AirPods. Come to find out there was no claim or anything to track this. Edward took care of me, was very apologetic towards the situation, and went above and beyond to get my claim going. Great job Edward!
It was very easy to work with customer care rep. Understood the issue and addressed very quickly. I am going to take protection plan from $#*!s for every product I will buy going forward.
I had a defect in a garden hose and I had purchased the warranty through Asurion for this item. The claims process was easy and after answering a couple questions, they reimbursed me for the defective item.
I LOVED that the technician was able to come to my house! It was soooooo convenient and soooooo time efficient. The repair was 25-ish minutes. The technician took my phone to his van and did the repair on the spot. I scheduled the appointment about 5 days prior when I took my phone to the Verizon store and they asked if I wanted a technician to meet me at my work or home or wherever. I never knew about this phone repair option, but I am a big fan of it. EXCELLENT!
Overall, I'm happy with Asurion's handling of my claim, and I would recommend the service to my friends and family.
I had an issue because I did not have my old phone and they were able to safely activate it and avoid fraud
I was able to chat with the representative fairly easily because I was doing a claim internationally, and the only way the claim could be submitted was through the customer service REP.
I was extremely satisfied with the knowledge of Marry and she was able to fully submit and get my claim approved in minutes! Truly outstanding.
We in the military truly are grateful for the support such as this.
Made it very easy to get my cracked screen fixed. And Andreyna who did the repair was communicative, on time, and friendly!
MY DAY STARTED OUT REALLY BAD BECAUSE I DROPPED MY PHONE AND THE SCREEN WENT OUT, BUT ASHLEY AND NICK CAME TO THE RESCUE AND TURNED RAIN INTO SUNSHINE. MY PHONE WAS REPAIRED WITHIN A FEW HOURS. THEY WERE VERY CONFIDENT, KNOWLEDGEABLE, AND VERY KIND. THANK YOU GUYS FOR EVERYTHING. YOU ARE THE BEST EVER!
The survey experience through Asurion was smooth and easy to use. It was quick to complete, and the questions were clear and well-organized. I appreciated the opportunity to share feedback, and the platform worked perfectly without any issues.
It is exceedingly rare to get this level of customer service and to end this satisfied with the results. Highly recommended.
It was my pleasure to finally be connected with Dan to help me with chase bank and zelle. He went above and beyond to try and get the problem solved and talked to them also so I could get the money from zelle. They kept giving me the run a round but Dan stuck with me thru it all and it was my honor to have him help me. Give that man a raise for all he did and kept me calm when I wanted to blow up on them. Thank you Dan I hope I have the pleasure of getting you for any problems I may have in the future
The technician arrived on time and was very professional. He told me the repair would take about 15 minutes, and he was actually done in less even less time. Awesome service! Thank you!
The agent who helped me was perfect in detecting and resolving any issues. He knew exactly what to do to help and he was very patient.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members