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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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My first time using my product warranty service and it was a breeze!
With all the complaints you hear about getting help with products I was hesitant.
Happy to say there was no problem at all!
Thank you Asurion!
It was so hot out. We were offered water, given a timeframe for return and it was done on time. So amazing
I was dealing with harassing phone calls on my child's phone. Chelsea on chat was quick, helpful, very sincere, and fixed the problem. Im so thankful as its very frustrating to get calls/texts from ghost numbers threatening to harm and take your child. I know its teens being bored and dumb, but still frustrating to be woken up in the middle of the night until I turn the phone off. Thank you Verizon for helping us! Now just need to be able to trace them easier.
I expected filing a claim to be like pulling teeth but it was so painless. I am grateful for being shown grace as a customer.
My experience with using asurion was excellent, the technician was very professional and fixed my problem within 20 minutes!
They helped me quickly even though I didn't know how to physical SIM card messed up my data becaus I already had an eSim
I was able to contact Asurion via the online chat. I got to chat with a real person and she was extremely helpful. She resolved my issue by initiating a claim for me. Within just a few minutes, I was reimbursed for the claim. I am extremely satisfied.
The 12 Volt dual zone fridge/freezer I purchased in April of 2022 died earlier this year. I had purchased the 3 year extended warranty when I bought it on Amazon. I returned it in April of this year for repair, and just found out that it is not repairable. I got ahold of Asurion via Chat, and discovered that the return was approved. Now, I can get another dual zone fridge. I did purchase a large cooler from Walmart in the meantime, but that is to be expected when you are waiting to hear back from a repair facility. Excellent customer service by Asurion. I'll definitely recommend it to everyone.
Gloria at the AT&T store was extremely knowledgeable solve my problem very quickly and was very courteous the entire time she had a magic way of not making me feel rushed and explained every step she was taking for my benefit in words I could understand
Heidy Lineth was such a helpful person with their kindness and awesome communication they were amazing to help me with my activation 5 Stars to them wishing them the greatness to life and gratitude towards them - From Karla Perez.
AFTER DAMAGING MY PHONE (WATER DAMAGE) I CALLED ASURION TO REPLACE MY IPHONE 13 PRO MAX. I SPOKE WITH AN AGENT FOR 10 MINUTES AND RECEIVED MY NEW PHONE THE NEXT MORNING AT 10AM---i WAS SO HAPPY. I HAVE USED THIS SERVICES FOR MANY YEARS AND I WILL NEVER SWITCH TO ANYONE ELSE BECAUSE THEY GET IT DONE QUICKLY AND PROFESSIONALLY! GO ASURION!
Thank you guys made it more then easy. There tech was amazing from information and to telling about additional services.
I went on a trip with my daughter. Her phone went was knocked and went down the elevator opening. The screen was broken and it was not working. I called Asurion and had an appointment to have the phone repaired when we came home the next day. The representative was was helpful and accommodating. I would definitely recommend them.
Everything went off without a hitch got my replacement phone and all set up within a matter of minutes
New phone arrived without instructions and tech worked through all the problems with expert knowledge.
I felt like I was in a catch 22, I needed to speak to someone about an issue, but the number I was given didn't work, and every time I tried to get an email or live chat it just went around and around. The person that helped me this time untangled the web and got me where I needed to go!
Ramel fixed the Malware issue on my phone and amazingly good time and it was very easy to follow along Thanks Ramel
Filing a claim went fast and easy after finally chatting online with an agent. They found my information and filed my claim easy and efficiently. I am very pleased with the process. Goldie did an excellent job! Very knowledgeable and easy to work with.
It was an easy experience! The rep was easy to understand and got straight to the point. Walk me through with flying colors. Great job!
Not a good story and i wont get into it. Gerson help tremendouslly cause im pretty pissed. Great cistomer service
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members