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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Camilo made the experience easy quick and effortless had no issues getting my new phone back up and running! Great experience!
Great experience all around. Wonderful people and setting did what they said and was completely the same.
I got friendly and professional help activating my new device via chat. The interaction went smoothly, and I'm very happy with my experience.
I love this insurance company! I have been a loyal customer for years and pray that they remain apart of AT&T. I have never had an issue with getting my devices repaired or replaced and most of the times the deductible is $0! Thank you!
Asurion made replacing my Apple Watch super easy! The customer service agents were extremely nice and super helpful. It was totally worth it to carry the device insurance plan. Lena
Chatted with Brianca today for a warranty claim. She was prompt, polite and professional. I couldn't have been more pleased. Strongly recommend Asurion.
It was extremely easy to put a repair ticket it. My tech was early and was finished alot faster than he said he would be. It was a great experience.
Christine is a valuable asset to the team, she was professional, courteous, friendly, she even asked for my phone number... that was a joke y'all she asks everyone for their phone number. Happy Friday!
Glenda was very helpful! And patient! We solved the problem and all avenues to do that! It was quick and easy!
He did an excellent job of helping me set up our new phone. He was patient and did a great job of reading through my jumbled mess of spelling. He was so amazing..
We would highly recommend Asurion. We placed a claim easily and minutes later had an appointment to fix the phone. Everyone was kind and efficient from start to finish. The phone was fixed quickly.
I had a few requests for repair, and every time I had a pleasant experience. Everyone I spoke to was kind and eager to help. Each time it was easy to get everything done. When I needed my phone replaced they sent out a person to help set up my new phone the same day.
Quick, easy and super friendly staff! I dropped my phone off and picked it up 3 hours later good as new!
He told me what might happen and set up call back just in case so i could know if everything was resolved. The first tech did not do that and left me hanging.
Young man was very young and knew exactly what he was doing. He was fast and answered all my questions. My phone looks smack brand new... Highly recommend this young man AND the company...
I called in about my phone not working and within 5 minutes they had a new phone set up for me and sent it by the next day it was a wonderful experience. Very friendly
Very good experience. They explained to me very well and step by step everything I had to do to resolve the situation
Due to the heat wave Virginia is experiencing. My phone screen was fired. I went to Verizon to get it fixed. They sent me to youbreakifix and it was quick ( only two hours), I have waited many days at other store for phone fixes. Amazing customer service! If you do not have phone insurance through your phone company. It is only 1$ a day or 30 dollars a month! Worth the money!
As always, I was immediately greeted and with a smile. Situation handled and solved with confidence and knowledge. Couldn't have been a better experience. And in no way was I chided for having an "older" phone! Left after a short amount of waiting for a solution. Lucky me, the office is located a couple of blocks from my home. Don't move!
PS While waiting, I had an opportunity to ease drop on a phone conversation between a potential customer and the store technician providing instructions on how to reach the store. I observed an extraordinary amount of patience on behalf of technician who maintained a helpful attitude throughout.
My customer service rep answered all my questions. Overall it was quick and easy. Loved it. Thank you!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members