On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Buy the insurance coverage. It is well worth it. Using the website is easy to navigate. The chat assist was amazing. Smooth conversation, less than 20 minutes and refund on the way. Highly recommend 5 out of 5
The tech agent was knowledgeable and was able to help quickly, and recommend services that i didn't even know existed,
My phone I could not get any text or make text or phone calls or anything couldn't get in my phone for information to get Diego he worked very hard walking me through everything and trying different strategies and it worked
One who helped me was absolutely cheerful through his writings as we chatted. I really appreciated that he should get a raise.
I received a message that I it was time for my Summer Checkup. I am an 82 yearold non tech savy person. Juan who chatted with me, walked me through what I needed to do.
I have been meaning to contact support but it just seems like I don't have enough time do I decided to try the chart feature. It was surprisingly easy and Jason was over the top helpful and kind.
I've somehow managed to crack my phone screen 3 times in the past few months (don't ask me how, I'd like to know too. I'm clumsy but not THAT clumsy) and each time they have come in clutch. I'm always able to make an appointment within a few days, and they show up with their van always within the first hour of my appt window and all I have to do is hand them my phone. It has also never taken more than half an hour for them to repair my phone. Granted if you have a more serious issue than a screen break it might take longer, but these guys are always efficient and good at their jobs! I've been so grateful to them and their service, and also the insurance plan we all thought we wouldn't be using lol.
I was extremely satisfied with David's assistance. The phone was activated within minutes. He is an asset to your company!
Communication is not that great, my claims have been needing to be "under review" the rep will tell me to look out for an email from an adjuster with further instructions or details and I've NEVER received any emails from said adjuster. This has happened twice. I actually have to call after 24 hours to check up on them and see whether my claim was approved or not or if they needed any additional information. The first time my claim was denied and no one thought about notifying me. The second claim was approved but again NO ONE thought about notifying me. I had to reach out to asurion to get a direct answer regarding my claims. Communication is key!
On the claims that ARE approved I'd say they depend on the supervisor and their kindness. I've had to escalate several claims and some of the supervisors are jerks, yet the supervisors whose work ethic revolves around amazing customer service go above and beyond! I've been insured with asurion for over 3 years.
Professionà lism and experience well done with no problems and no hassles and not giving me the run around and straight to the point concerning my phone. My device only needed a battery replacement that it that everything will workout just fine and that my phone will be back to normal.
My phone was severely damaged on the 1st day of our family vacation. I was devastated, but I submitted a claim on 6/24/25. I had a new phone on 6/25/25! Asurion saved the day! I couldn't be more pleased! Incredibly easy process! I'm still blown away!
It was an easy process. I just brought my phone in and came back in 2 hours as directed. When I got back, my phone was ready and in prestine condition. I'm completely satisfied.
Once I filed online, I received a call the next day from a ubreakifix with follow up questions and gave an estimate of how long it will take. Dropped my phone off at 12noon and was ready around 4pm same day.
Asurion responded immediately to my request for reimbursement for a Sony MP3 waterproof device which was purchased one year ago and has stopped working. I received a shipping label to return the device and was assured that I would be reimbursed the original price when device returned. Was very pleased at how quickly this issued was resolved. I swim most days and download music and books to the MP3, so having a device that works is very important to me. I definitely recommend Asurion, as it will follow through on its commitment to reimburse for products that break while still covered by their insurance.
He was very helpful and responsive. Quick and consise responses. Always thinking ahead to the next steps.
He got here right on time and my cracked phone screen was replaced in under 30 min! Looks brand new!
As a technology impaired individual these people are great! Just finished a session with Helen(HAPPY BIRTHDAY!) and would recommend to every one to trust the knowledge and expertise of these folks.
Iphone 15 promax was showing a green and white screen in monday am and i have recordings i couldnt lose. I needed phone fixed and from the minute walked in til left they assured me it would be ok and it was and helped with claim and fixed back to normal. Praise God. Relieved me and Lacy and Rory were great at the spanish fort/daphne al store.
See the experience I had while chatting with Customer Support Representative Chelsea gave my day the experience that I have reached a soothed -restassured thinking to my presumptuous Day. With the information I received delivered a resolution through this course of action! I am grateful for such knowledgeable and well trained Customer Support Representative's. From past experiences the quick resolution's have made my experience helpful and enlightened. Thank you
The representative was extremely helpful and had a solution to my problem immediately. Couldn't be happier with the service so far.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Yadira. We are sincerely sorry to hear about the delays with your claim and appreciate your feedback. We hope you have received our replacement. Please let us know if there is anything we can assist with. -Rue