On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had an excellent experience with Chelsea from Verizon Support. She was incredibly patient, knowledgeable, and professional throughout our conversation. Chelsea took the time to explain everything clearly and went above and beyond to make sure my issue was fully resolved. It's rare to find customer service this efficient and friendly. Verizon is lucky to have her on the team—thank you, Chelsea
I may a call a few days ago and they came three or four days later. I would call them again when needed. Excellent job. Thanks
The tech support specialist Jasmien, worked with me even though Amazon had dropped the PO Number. It has happened before. I was able to get a full refund upon return of the Item. Outstanding Tech Support.
It was great service done start to finish highly recommend to go here and Phone needs to be repaired
My experience was nothing but fast, effective and genuinely amazing. Juan Esteban who was my rep is an absolute genius at his job!
Thank you! :)
It was an excellent and very efficient service. How to fixed our problem with our phone was very satisfactory. I would recommend them.
I had great assistance on my insurance claim through Asurion with AT&T. I am so glad to have gotten this insurance, it's a great help in a time of need. Very easy to use. Online or call or walk into AT&T Store. Thank you!
Process with booking how replacement/repair was simple and efficient. When tech arrived, the repair took less time than the allotted time given for appointment.
We purchased a dehumidifier back along and causally spent extra for insurance. The device gave up a week back to our frustration and at a time that we need it most. Worked with Richie at Asurion and what a delightful surprise. Well trained and customer focused speaks a lot to the Asurion company. Especially during this time that customer service has kind of taken a back seat. Thank you all for making our day and making the process so very simple, quick and putting us first.
I have used Asurion for multiple items for warranty situations, as i am a warranty purchasing person regularly and every time i have not had any difficult claims thus far.
Our tech D'Angelo, was so professional. He was very respectful and provided the most amazing experience. His customer service was beyond our expectation. This is our first time to experiencing having to get a phone serviced through AT&T who utilizes asurion. To be honest we were skeptical but after encountering D'Angelo we were comfortable, extremely grateful for the service he provided. The way he communicated every step and the expectation of the service, he is just a remarkable person. I highly suggest AT&T because of this experience and trust that asurion is will take care of us in a timely manner and with good employees.
I have purchased this plan a few occasions from $#*!s Sporting Goods. It is a phenomenal plan for those looking for insurance of a particular product. Gives customers peace of mind knowing the company backs up its products! Love this plan and recommend to all my family and friends! Thank you! 🙏🏽
My kid's tablet messed up and I couldn't find it on my plan. With Dennis's patience and help we got it figured out and my claim was started.
The service technician actually called us and said he finished his previous appointments early and asked if he could come earlier than scheduled and we said yes and in under 30 minutes he had bit phones fixed.
My Blender seal stopped sealing on my SS351 after 1.5 years and I filed a claim with my 3 yr policy I bought on Amazon. The auto questioner sent me to Ninja company but my warranty was past one year. I went back to Asurion site and clicked the chat box and Dennis at customer care took a few questions and approved my claim for full refund of Amazon e-gift card after emailing a shipment return label. Very good customer service at Asurion. I recommend always buy insurance for online purchases.
The help I received today from my tech was excellent, Mr. Camilo was very kind and patient and gave me simple steps to follow in order to accomplish my task!
I Don't Buy insurance on everything, But Some of my Items I do! I've filed claims a couple times and it was very easy to deal with and get a refund! Thank You
I wanted to write a review for Asurion because I'm genuinely impressed with their service. Submitting a claim is incredibly easy, and their representatives like Honey are outstanding. I no longer stress about buying expensive items because I know Asurion has my back. For example, my Microsoft Surface stopped working after 2.5 years, and they refunded me the full amount I originally paid. I was shocked in the best way! At first, I thought it might have been a fluke, but then it happened again: I filed a claim for two high-end monitors with a defective holder, and within minutes, I received a shipping label. Once I drop it off at UPS, they will issue a refund. It's fast, easy, and completely worth it. If you don't have Asurion, get it. You absolutely won't regret it!
I needed my replacement ipad activated, and this rep was super responsive & got it done super fast! Thanks again!
Romeo or Romero the rep was amazing! Very helpful and the information provided was clear and precise! Helped me sign up for VHDP. Thanks so much!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members