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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Returned my damage Iphone 14 Pro and the very next day received a replacement by Asurion it was very fast and efficient service.
Took it to ATT representative Joshua to set up my replaced I phone, he did a great job too.
Happy customer here!
From my initial call to the time that services were completed, very easy transaction. My technician was great and the cost was much cheaper with insurance than without it.
It was a pleasant experience having my cellphone repaired at my location. The repairman was friendly and professional.
The service technician was professional and knowledgeable. My iPhone had a cracked screen. Service was impeccable and resolved within a couple of hours. Phone looks like new and works like new. Whose better than them!
This was my first time using phone insurance ever. I've had terrible experiences using insurance plans with different products, I just assumed Asurion would be no different. HOWEVER, I was pleasantly surprised how easy and stress free this experience was. Starting with creating the online repair ticket, to meeting James at the retail store; he provided excellent service and was definitely a subject matter expert.
I was thinking the process was going to take forever but, I was so wrong, the tech came to my home, 20mins he was done and I was on my way to work!
James, Asurion tech in the Independence AT&T Store, went above and beyond to help get our broken screen repaired VERY quickly and efficiently! We were grateful for his understanding and ability to fix the phone the same day we took it in for repair.
THANK YOU JAMES!
Justin was really get at getting us in and out he was kind and very patient with exposing everything on fixing my skin
Very courteous, polite, & respectful, perfect attitude. Clean cut professional dressed. Kind and caring
Got right to work on the problem and fixed it in less than a couple hours. Expert customer service
I have always had an excellent impression of Assurion, however, when it came to sending my Apple Pro notebook for repair, I was extremely disappointed.
After 10 days the computer came back to me without repair because, despite being an Apple Pro notebook, they identified it as Model A1398 and therefore returned the computer without touching it.
I had to open a new claim and Assurion will pay 4 shipping costs because some stupid person didn't call or send an email to confirm that the computer was the same, and I will be without the machine for almost 1 month.
Tech was one time very professional and courteous. I would recommend this service to anyone
Started my claim for a full replacement on November 9th & was told by Telus 24 hrs for review and then new phone shipped out 24 to 48 hrs later.
Following Monday no email confirmation & after talking with Telus again and starting another claim Asurion argued with me that I had 2 iPhone 14 & they didn't know what one to disable so that was the hold up.
Issue is I only have 1 iPhone 14?
Now November 15th I've been told today my review for replacement still isn't completed & the start of the conversation they told me it was going to take up to 24 to 48 additional hours for review & by the end of the conversation they told me 5 days as their staff are ridiculously busy.
Then it was going to take another 2 days to ship my phone.
This is now 2 weeks for a replacement phone!
I'm curious what exactly they need to review that it has to go to so many departments & individuals?
Incredibly frustrated with the horrible service I'm getting!
Several phone providers I've found out stopped allowing customers to deal with Asurion directly & just give you the repair or replacement within 24hrs to prevent their customers from having to deal with Asurion!
Hello, Len. We are sincerely sorry to hear about your experience so far. We understand the importance of having your device. We hope you are back up and running soon. If you need any additional assistance, please reach out to us. -Rue
Daryl with Ubreakifix was on time, friendly, polite, knowledgeable and extremely handsome and well put together!
Se me daño el teléfono cuando realizaron una reparación del mismo y me van a enviar un reemplazo
My experience was better than I thought I was very surprised how fast my issues was resolved
Very quick, convenient and easy! Nothing negative to be said about this service.
The When I had no phone due to dropping in toilet in the hospital, as a patient I had no phone, for my husband to send all phone numbers
Type get by master Sherlock
Todo fue tan rápido y muy buen trabajo. La mejor atención siempre
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Roberto. We are truly sorry to hear about this experience with your repair. We know how important it is to have a working product. Please let us know if you need further assistance. -Rue