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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The Asurion technician was awesome. She fixed my phone very fast. She also suggested some applications on my phone that will help my son use it safely. She went above and beyond this type of experience I love she is the best of the best of the best she is the G.O.A.T of my customer experience!
Súper rápido, muy amable, muy bueno el servicio, no tardaron en atendernos y muy diligente
We filed a claim at 5 pm and there was a technician at our home at noon the next day to repair the phone. The tech was super nice and professional and left us with a fully functional phone. Great experience.
Tenia muchas dudas de llamar porque siempre los reclamos con seguros son dificiles, pero este reclamo fue muy facil de hacer, fueron muy diligentes y pude resolver todo muy rapido. Lo mejor es que pude tener mi telefono nuevo en muy poco tiempo!
If your carrying insurance thru them, stop and go thru someone else. Absolutely total hassle and there is no working with this company. I went all the way to corporate office and yet nothing could be done about the problem. I am dropping them and AT&T I'm going to a prepaid company.
This company will take your money and leave you in the wind when ya need them.
Total waste of money. And more importantly, your treated like your dollars didn't matter.
My insurance on my phone paid for my screen to be repaired! All I had to do is leave my phone with repair technician for 1 hr! Great service! Fast and Easy
I truly love the fact that a screen can be fixed in a few hours. It is very convenient and saves money for me. Too costly to start over in contract with 29 payments left!
Great experience with customer service and the ease of getting a replacement Apple Watch. Fast delivery, just wish it was an exact replacement with a gold watch.
Technician communicated well, arrived before the schedule appt., and completed the repair in a quick manner. Thank you!
They were fast and I got my phone the fix the first day
I am pleased with the response and how quick they fixed my phone. Filling a claim was quick and easy.
It was very easy to file a claim for my cracked screen. The guy at fixed my phone very quickly. I was very pleased.
The repair technician John was very knowledgeable about my phone he explained in detail what he was going to do and how long it would take. He was spot on.
I was directed to call Asurion to initiate a claim due to the age, my device couldn't be repaired locally. Upon calling I was sent a link to start the claim. The instructions were clear, concise, and step-by-step; I was offered (2) choices: repair my phone or replace with a newer device...I chose the latter but DREADING the hassle of transferring everything over, but even THAT was PAINLESS! The local resource wanted $100 to perform what was provided by Asurion & AT&T! I am thoroughly pleased with the resolution of this claim and the simplified process of transferring the data to the new device; my ONLY suggestion is to have the OPTION to speak to a human for those seniors who may be intimidated by a modern process.
Filed claim same day and got the phone checked out by a tech and resolved issue by recommending a new phone. Phone was sent in 3 days at no cost.
Drop off and pick up, with no issues. Young lady did a great job, reasonably priced.
Thanks
The technician was very experienced and was very professional
The tech was great at letting me know time of arrival and when she arrived. I met her at the door, gave her my phone and 15 minutes later, it's fixed. She was very friendly and efficient. Very happy with the service. Thank you
Thank you. I was amazed of how it was handled.
With no issues. My phone being replace
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Ruston. We are sincerely sorry for any trouble you have experienced. We are here to help! Please contact us directly to assist you. -Rue