On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am a do it myself guy. Wasted an hour on my iPhone with a simple tech issue. With live chat I had it done in 5 minutes. Swallow your pride and ask for help.
April was very patient and helpful. She was also able to direct me as to how to restore everything I had on my old phone that i could not access due to the screen being broke. Very pleasant experience
I appreciate the great tech support. I was supposed to get my screen repair done today at home, that tech sucked, unprofessional and frustrating. I appreciate this part of the experience being much better.
I called about my tablet when I called. They said that I didn't have any insurance because my insurance was switched over to insurance on all of my devices at one time is that it is one one individual device but the lady that I talked to was a very nice lady and she helped me straighten it out and she was able to get my replacement tablet and straighten out my insurance so I can go ahead and get my tablet. I really appreciate everything and I think you're very much
Our cordless vacuum lost its wheel and had a few other things break and we are receiving a credit to apply for a new one. The process was very easy! THANK YOU!
I was not able to access voicemails using the app. Jenn was very helpful and walked me through the process and resolved the problems. I don't like using online chat features because they typically are not helpful but this was a great experience and I'll definitely use it again if needed.
Shelley was a wonderful representative. She was friendly and informative. Although I just have to wait for an email it was nice to have a real person answer all of my questions!
The young man who came to fix the phone was very polite. My granddaughter and I were amazed how quickly he got her phone back to working. Great service!
As soon as I went in they got my account up, and had me put my phone in the maintenance program! I felt very secure and I appreciated that they gave mea time to pick it up and it was ready one minute before they said it would be ready! They were very nice. Very good experience I recomend getting AT &T's insurance. It was as I said a great experience thanks to AT&T Insurance
We've all experiences with customer service. For me- my rep was able to take care of my issue and walked me through the process. They didn't have me on hold for an hour. A pleasant suprise.
Thank you
I'm with Verizon I have the $7 a month insurance. I shattered my screen and Asurion sent a tech out to my home the next day FOR FREE! He fixed my phone within 20 minutes and was gone! I'm extremely happy with this service!
The refurbished product I had covered was incorrectly listed as covered by the manufacturer's two-year warranty on Amazon's side, despite the seller only covering it for 30 days. Not sure if it was Amazon or the refurb company to blame here, but after speaking to Asurion's support my claim was approved despite the mistake in the system. Great service.
Handle on blower broke off while trying to start it. Contacted Asurion and it was automatically refunded and I was able to buy another blower the same day.
Filing a claim with Asurion is an easy experience, to say the least. Easier than pie! The chat feature is amazing and I was able to file a claim on a PC in short order, which can be nerve wracking for such a large-ticket item. I provided the necessary info and my claim was on its way. I've never had a problem filing a claim with Asurion. I have quite a number of warranties with them, and my home electronics are covered by them on a monthly plan. I wouldn't have it any other way.
Great, Lydia was patient with me! She was very nice. She is one of the best representatives she knows her job. 👍
I was having a hard time with the website giving me an error message, but I contacted customer service and was immediately helped. Great experience.
This experience forced me to accept a reality I had been resisting for quite some time. And, like it or not, technology is playing a more important role in my life via the smart phone. The representatives at the UbreakIfix did a great job of fixing my phone and helping me through the process of who will pay for their service. It was the humans at that location doing their jobs that helped me rate my experience with Assurion as 5 stars.
Filed a claim online in early afternoon and had my phone the next day. The instructions provided by Asurion were fast, easy and seamless. There was no downtime and no trips to my service provider. I was up and running within an hour.
I forgot to mention previously that my rep, Chelsea, also offered me a cool program called verizon home insurance or something like that, if i wasn't experiencing my current issues i definitely would have went for it. What a legend.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members