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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I used Verizon chat because I was experiencing every 30 minutes a malware scan, Ramel was instrumental in helping me fix this issue thanks again.
Outstanding Performance with customer care 10/10. The person that took care of my situation when I came to a road block on the website and the person came in and did an amazing job. Super responsive, respectful, professional outstanding customer care
Had an issue with the charging port on a replacement phone. I contacted Verizon tech-support and they took care of everything I highly recommend them.
My experience was amazing so easy and convenient they came to my house took literally 20mins if that and the tech was nice enough to bring my repaired phone to my work when he was finished 100/10
I just started a claim and it was very easy. The person who I chatted with, Chris, helped me throughout the process and made it simple.
Contacted Asurion for summer check. Fabian was great. He not only helped me get a better signal, but made helpful recommendations. It was so easy to get summer check and took just a few minutes.
I finally found my receipts for the two laptops I purchased a year ago. Both laptops were damaged and though I also purchased a protection plan, I never registered either of my laptops for coverage. I went to the Asurion website linked to staples and was not able to register them myself so I utilized their chat feature. I was connected to Evelyn, who was phenomenal throughout the entire process! She registered both my laptops and ensured that I was still able to receive the protection benefits I paid for, even after a year has passed. Thank you Asurion and Evelyn for a wonderful first experience, we all know how first impressions are lasting ones.
Aquabot Elite pool cleaner with 3 yr Mfg warranty stopped working. I had purchased the Asurion +3 yr ext. Warranty from Amazon at the time I bought the cleaner. 7 weeks before the end of the 6 total year warranty, the cleaner abruptly quit working. Went on line w/Asurion to file claim and it was fast and painless. Asurion was able to quickly access the purchase info from 2019 and expedite the claim processing and approval while in the chat conversation.
It was a very good experience. They are very convenient and work with me. Got my phone fixed at my job. He was done less than two minutes.
Dropped my phone off and I had several options but because I was out of town the next day I chose to leave my phone at the Verizon store / I picked it up the following morning and my phone was fixed! Extremely satisfied with the repair service
So I filed a claim and was assigned a location to go get my screen fixed. Went the following day but the stores close at 7pm so there was not enough time for my phone to get fix due to me getting off work at 5pm and took me 45 minutes to get there so I left. The next day I received an email because I guess they realized it would be difficult for me to do it during the week and offered to come to me. I took the offer and boy why didn't I do that in the first place. I literally live 5 minutes from work received a text that they were 15 minutes from my home left work within 5 minutes when I got home tec drove up and was amazed how fast my phone was repaired. 15 minutes folks. I will definitely have them come to me from now on. Gave the tec $20 bucks for lunch because I was so pleased with the service. Thank you Asurion. Art RealyVasquez
Sarah Kay was an amazing customer service representative and helped me figure out everything I needed to know in a timely manner and was extremely polite and on point. I would love to deal with her any day. Thanks!
Products that are amazing but they just ran their course. Asurion agents have got to be trained in patience and empathy because they definitely execute it. I'm so thankful to them for all their help. My situations never went unresolved. Really great team
I got a new phone yesterday, and spent hours trying to get all my emails to upload. My main email would not, and today I spent one hour with one tech who told me to call a higher-level tech. After two hours on the phone with Dani and multiple maneuvers, she showed my email on my phone. Bravo. But now that I've restarted my phone, it is showing the same error message and I can't access my email.
Asurion Technician Roselle is exemplary representative for Staples customer service having a company to assist its customers 24/7. To my delight Asurion Technician Roselle was ready to assist as soon as my logon to 'Live Chat'. Roselle with her knowledge and skillset knew exactly what to do relating this to me and the issue was resolved. Thank you, Roselle, you have made this a productive day as working from home there are no days-off. You are The BEST!
My initial experience updating my account information and getting basic advice and answers was great. Kevin patiently handled my issues and gave me direct contact information for the next steps. Highly recommend!
Two years ago, I purchased the insurance and today I did a claim, but I didn't complete the form two years ago and it was done for me today. Thank you.
I had a pool skimmer stop working. I purchased from Amazon. I filed claim via chat with Asurion and the process was extremely easy and straightforward. I highly recommend the monthly Asurion subscriptions offered by Amazon.
I kept getting an error when trying to open a claim online. Chelly was able to help me get that claim open, was very efficient, and polite.
From filling out the service request on the site to the repair tech, Evan, showing up and fixing my front and back screen the entire process was incredibly simple and convenient.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members