AsurionReviews 12,825

I placed a phone claim on December 13th and it was supposed to come the 15th, it did not. So, I called them around the 18th and the package had been lost no big deal it happens. So, she creates me a new claim and I'm supposed to get my phone 1 week later, I just had to call back to confirm details. I call back and the story changed to we need UPS to find the phone since it is not our fault the phone is lost. So, they make me call UPS who was no help. After 10+ times of calling to try and get this sorted out, I gave up and canceled my claim. Now they are being difficult about giving me a refund. For a company partnered with Verizon to 1. Blame UPS and not handle the situation is odd to me as $100 to a company that large should be less important than customer satisfaction and 2. Making the refund process almost impossible over $100 is absurd, almost blaming me that the package was lost. Overall, worst customer service staff I have ever dealt with in 50 years and I will never even consider using one of their services

They gave me a broken phone then pretended like it wasn't broken. But I still have my old phone and can prove the new one is damaged, then they acted like I did it somehow, yet the damage is under the glass screen, hmmmm. They refused to take accountability, sent to service rep to service rep. Absolutely disgusting service and wish I never spent my money, never again just save your cash and stop dropping your phones.

My Samsung Flip4 phone is just over a year old. The screen started turning black and I lost function in the top area. This phone was in great condition, no cracks and it had not been dropped. I took it to my local AT&T store to see what could be done. They said it was obviously a warranty issue. They contacted Asurion and we spoke with them on speakerphone. After at least 8 times getting "redirected", I was told it would be an insurance issue and woul cost $225 to fix it! Why would I want to fix a defective product? Asurion is not worth the money we pay each month for insurance!

This company clearly does a great job of managing their marketing and social media reputation and reviews. The 4+/5 scores you see when Googling appear to be both believable and trustable. Great job Asurion! You should reward your marketing people a reward for polishing turds with exceptional talent.

The actual service is as close as you can get to open fraud and deception without crossing the line. I recently had a screen cracked iPad "repaired" with non-Apple parts after they "lost" the iPad which thankfully I could identify in the store because of a unique engraved message on the back.
When you cancel the service be prepared to spend a crazy amount of time shouting at their poor call center people and then spend months reversing their subsequent fraudulent transactions with your credit card company.