AsurionReviews 12,825

My phone fell of the side of the couch and spider broke all over the screen. I use my fingerprint as my signature and I was not able to get into anything. I made my claim and within a couple of days someone came to my work. Took my phone, fixed the screen and then returned it to my front office. It was a wonderful experience and so much better then me going inside a store or having to send my phone off somewhere. Thank you for all of your help!

I bought a protection plan for a product through Asurion. I tried to submit a reasonable claim for replacement and they used my explanation against me to reason why it didn't fall within their parameters for protection. Additionally, the employee I was speaking with had an attitude the second I began to question their terms & conditions. Absolutely do not recommend.

Megan explained everything and was a smooth process

My granddaughter's phone was stolen fromm
Her job and she was so disheartened that she cried and was afraid to tell me. I filed a claim Sunday evening and by Tuesday evening her replacement phone was delivered and she was elated. I was truly surprised at how quickly the replacement phone was sent out and received. It was very easy to set up her replacement phone with the help of an AT&T technician.
Thank you!

Their system is way too automated. Hard to get to a real person. Took numerous calls to get to a real person. Even the ATT agent had difficulty getting through to them. The Asurion chat agent spoke broken English so it was difficult to communicate. An overall frustrating experience. But in the end I did get a replacement phone 3 days after reporting it stolen. Set up through Asurion was the same slow difficult process.

Hey every one, asurion Australia is cheating with every one specialy when you buy new product and trade olddevice

When you tradeup your old device they will pay zero dollar. I tried to reach them to sort my problem but unfortunately they are not serious to solve query

Made a claim yesterday 01/22/24 at 12:30pm was told I would receive the replacement phone same day 1-3pm. At 1pm a got an email saying device couldn't be delivered. After waiting 45 mins on hold I had Verizon contact them. I was told there was an error on their end and it was to late to get same day delivery. I was assured that I would receive the phone within 24 hours 01/23/24. Today I go an email saying I will not receive it until 7:00pm tomorrow 01/24/24. For $100 a year and $229 deductible your guarantees should be 100%

Everything is build the way so customers give up and not proseed with the claim. After a month hassle I never get my money. I paid monthly for almost a year then they charge me $80 to get refund for my phone and I never see refund and I send my broken phone to them. It's a total scam you cannot call them. You cannot email them you can never talk to someone.!