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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Thank you for making it easy to submit my report for my claim on my iPhone. I'm glad a real person came on and I was able to take care of it in one call. I was very impressed how quickly my phone came. Thank you, Coni
Myra was really good. Very detailed with process of the repair.
Didn't have to leave out of my house in the cold the worker came to my house and fixed the phone no problem no attitude nice as he can be
My battery was not holding a charge so I used the service to have the phone replaced. The new unit came the next day with clear instructions to back up the old phone and transfer data and service to the new one.
Everything is perfect regarding asurion. Except the mailed delivery was delayed. I have supposed to receive it next or in two day, delivery was made on Friday. But not too bad. It's okay' that's happened sometimes
I have always bought a warranty for my family's phones and we have used it maybe 3 times. All three times it was an easy process and either a new or refurbished phone they replace it with. The out of pocket($120-$220) is way cheaper than a new phone of the same type you had or upgraded.
The most exuberant service I had ever received from any cellular subscribers. Had service with Verizon, and it was extremely awful. The f****** pits.
I love that I had a option between getting my old device fix are getting a new device customer service was very helpful and give me all my options I just wanted say thank you for outstanding service.
It would save customers a lot of disappointment, wasted time, and frustration if it is communicated to them beforehand that the experts due to meet up with them at a specific time may be cancelled due to bad weather. Manage their expectations when customers try to make appointments for repair experts to meet them at their residential or business address to repair their device. I would recommend getting your broken device at a repair store contracted with Asurion instead of having a repair expert come to you.
It is good to have the protection plan that covers damages other plans do not like cracked screens. Like all insurance must pay monthly and there is a deductible for replacement but $29 for repairs. Cool thing is the technician comes to you. Wish it was free replacement though for what we pay monthly other than that I highly recommend having it.
The service was very quick and life-saver as I used my phone for work.
Carbondale Illinois office was extremely helpful and had my phone fixed with ordered parts within 3 hours!
I was over an hour late for my appointment and your awesome associate STILL had my S23 ULTRA shattered screen replaced and back to me in less than 45 minutes. Completely painless experience. Highly recommended for anyone with a new phone or tablet.
Fast. Easy. Simple. Give the guy a raise, don't worry about the temp screen protector. If a manager is reading this this guy is good explained everything and made it super simple. Fast explanation and what to expect. Easy to drop and schedule my claim he even explained that the screen protector was temp which is funny cause I know somebody probably had to think that was permanent.
ASURION SERVICE IS TERRIBLE. THEY DO NOT EVEN TRY TO FIX MY SONY SOUND SYSTEM. THEY OFFERED ME 1/5 THE COST TO REPLACE IT. THE UNIT WAS $3000.00 IN 2018 AND NOW THEY OFFERED $550.00. THIS IS THE SECOND TIME THEY DID IT. THE FIRST THEY GAVE ME A CHEAP SAMSUNG TV FOR A HIGH END SONY. THE TV WAS 14 MONTHS OLD. WATCH OUT FOR THIS COMPANY
Technician was extremely polite and was very easy on the eyes.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are sincerely sorry to hear about your experience. We know how frustrating this must be. We are here to help as much as we can. Please contact us directly so we can take a look into your claim. -Rue