AsurionReviews 12,825

I wish Verizon would use someone else. This has been the biggest headache of my life. They messed up my phone claim, sent the wrong phone, then argued with me about reading a verification code off of my broken phone. Now I have to pay another $100 and hope that I get refunded for my first $100 in the first place. Instead of fixing it, now we have to wait 24 hours before the claim would even be approved.

They sell you on a great PLAN, that leads to hours of submitting paperwork over and over and then once approved hit you with $100+ filing fees. To top it off,before even filing a claim, they try to pressure you into upgrading for all household appliances. Someone should get the FTC involved

I callex on a saturday lost my phone as of today tuesday they still dont know when i would have it says its on backorder who fought is it i pays my iinsurance every month

Once the device was inspected, i was assured that the job could be fixed. I was also given the options to additionally refresh the phone, by checking battery and other features. He explained the process that he was going to do in his van outside. It was -21 degrees and this gentleman assured me that he was going to take care of it all in the company car. I was amazed because my phone is working better than ever! The screen was repaired. Fully functional, it took the time I was told and the curteousy is PRICELESS! MY TECH WENT ABOVE AND BEYOND IN -21 DEGREE WEATHER! AMEN AND THANKFUL FOR SUCH GREAT PEOPLE AND COMPANY!

All they give you is lip service with zero follow through. If there was a choice for another company I'd use it! Asurion is completely useless!

I have completed two claims for company phones that needed fixing/replacing. The phone claim website was step-by-step and the emailing system for updates during the claim was super helpful. They understand how to help you and do not fret when they don't find what you're looking for the first time. Although calling can lead to long wait times (didn't happen most times I called), the help is worth it. They are quick, guide you through the entire process, and send frequent updates to remind you where your claim stands!

They came to fix our washer and it worked great. Tech said you have high end appliances you really need a warrant contract. I told him we just spent $9,000.00 on a replacement refrigerator from Viking and he said doesn't matter how old they are Asurion will take care of them just call us and we will send a tech right out. Found out even though our Viking stove was 22 years old and looked new they walked away after paying them for over a year. Crooks.