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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The claim process was extraordinarily simple. Appointment availability for the repairs was the same day. Inclimate weather required the technician to push the time but Asurion kept me informed. The technician was extremely professional and completed the repair quickly.
Dropped my iPhone on a Thursday. Called them and was told it would be at my door the next night. It wasn't, so I called and spoke to three people who all told me WILDLY different stories about where my replacement was but I was promised by three people that I should have it the next day. This is day 4 and there is no shipping information on their website. And how TF can I prove that I have this insurance "site jabber"? How do I send a pic of my insurance that I have through my phone company?
The service I received Was Top Notch. And Receiving my replacement device was fast. And I received an updated model. Was really expecting to get a like for like. Well worth paying for the insurance protection
AT&T's was very helpful and guided me through the form that needed to be filled out. The form was easy to fill out. The replacement phone from Asurion arrive within 24 hours. It was packaged well and everything that was promised was delivered in the box. I appreciated that I was given a contact number to set up my phone. AT&T was also happy to assist with this in the store. I was informed by Asurion that I would upgrade from an iPhone 11 to a 13. I agreed to that and am pleased with the upgrade. My experience was flawless. Thank you!
Usually this service is fantastic. However, my latest encounter was less than that. I was told my phone would be delivered same day. Was transferred to the automated payment part of the deal. It wouldn't accept my card. It acted like I wasn't entering anything and was transferred again to a person. Who then told me my phone was on back order and they didn't know how long it would be until the phone would arrive. That was a period of maybe 5 minutes of being told two completely different things. I also can't check the status. Every time I try it gives me an error message.
It was easy to get in and get my screen replaced. The tech had great customer service skill and explained all details of the repair.
My experience with AT&T has been really good. When I have a problem they are there to help they make things real easy to understand and they treat you like family with respect and very happy to be a service. I would recommend AT&T to anybody that would ask.
The Asurian person I talked to on the phone said I should get a new phone in the mail in 3 days but it never came I think because I declined to buy additional insurance that she was aggressively trying to sell me. After the 10th time she tried I spelled it out to her that I was not interested in extra insurance. She then didn't send me a new phone and had to call back to the same aggressive sales tactics. The company is a scam.
Hi Skier, I am sorry to hear about the experience you have had so far. I understand not having your issue resolved can be frustrating and an inconvenience. We do sincerely appreciate your patience and want to ensure this is resolved. If you find you do need additional assistance, please don't hesitate to reach out to us directly. We are here to help. - Ari
Itzel and Eli were amazing. Thank you both for repairing my cracked screen and making the process easy for me to understand.
My experience overall was very good the gentleman who helped me was very professional and did an amazing job.
Claim # *******767 was summited and i was aked to send in proofs of purchase of tv and protection plan and a $#*! load of pictures of the tv front and back: why was my claim cancelled i purchased the protection plan my product failed wtf.
Hi Raul, I am here and more than happy to help. I do genuinely appreciate your patience. We do want to ensure this is resolved for you. If you find you do need additional assistance, feel free to contact us directly. -Ari
My experience was excellent my iPads where stolen I filled a claim and they sent me a confirmation for delivery tracking the same day no questions asked 2 days later I received new Ipads.
I received appropriate email updates. The representative came to me and handled everything in a professional manner. I am very pleased with my repairs and my service.
The person I talked with was so helpful and nice. Really made fill better.
This may be the easiest claim I have ever filed! Was putting off filing, even went and bought a new phone. At the store the representative told me to file a claim. This is what you pay insurance for. And guess what! It took 2 minutes to file and new phone received within 2 days. Kudos to this team.
Great, I would recommend them to anyone. It was easy to get right in and out. The staff were very friendly and professional.
They were very helpful explaining everything. The family and I were leaving town when I called and they even tried schedule an appointment near where we were staying. Never thought that was even possible.
After a battery replacement in one their repair shop my device started to fail turning on and off every 3 minutes.
I called to Asurion and the rep immediately understood my frustration sending me a new replacement on the next day after filling in the proper documentation.
One tech guy went to my workplace to deliver the new device and stay to help me out to activate my new device and explain how to transfer the data.
Excellent service, no waste of time and resolve immediately.
The lady that helped us was just absolutely awesome. She was patient. She took the time to go over everything in detail and work this whole situation out. Wow it was a great experience and one that we will remember!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi BC, I am sorry to hear about the delay with your device. I can understand the frustrations of not having a device when you need it and we do appreciate your patience. Please know we are here to help. If you find you do need any additional assistance, please reach out to us directly. - Ari