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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The only thing I can say about him amazing,his voice was soft,in least the 2 hours my phone was ready
Teo people in ASURION help me to fix some devices damaged very fast and very effectively.
I highly recommend your service.
THANKS!
This company has been dragging me along for weeks and they're so inconvenient and their service technician just doesn't show up for their appointment. Then I called back to reschedule the appointment that they didn't show up for and they don't have any technicians in my area all of a sudden? Nor do they have any technicians in any of my surrounding cities. They didn't offer to do anything for me and left me so upset I think having this insurance is a rip off and I highly suggest not getting it in with your cellular plan. Horrible..
The customer service representative was very helpful and so nice!
Very good service the tech was very knowledgeable and they said it would take 30 minutes and it did.
Great experience.
Quick help via AT&T, the customer service whas much appreciated and Michael at Auburn Hills store was nice and attentive as expected.
I have had no issues with Asurion and will continue using there products.
Good. Donna explained patiently the steps I needed to take
After owning phones for decades I experienced my first cracked screen. Went onto my at&t page and with minutes had my claim filed and a date for on-site repair, THE NEXT DAY! Repairman called prior to arrival, arrived on time and it was fixed in less than 10 minutes. All at no charge to me!
Hi Donna, We are sorry to hear about your first cracked screen. I am happy to know everything worked out. If you feel you need any additional assistance, feel free to let us know. We are here and happy to help, anytime. -Ari
Asurion was very easy to work with & Very Professional. Solved my phone issue promptly. I'm a Happy Camper.
Hi Christine! This is great to hear. Feel free to reach out if you need any additional assistance. Always happy to help. - Ari
Started out last night chatting with Carmilio,hopefully this is the right name but he was so helpful but I got disconnected from my chat my fault cause I changed my screen and I can't get back to him,but he got me started with my claim,very thankful to him he was very helpful and today Maricris is also very helpful
I bought the 4 year warranty for my hp office pro 8025e. Never thought I would use it. Used it today and customer service was so good. The printer had jammed and I could not solve the problem on my own. Customer service helped me resolve the printer jam. Now up and printing again!
The best in the business! My screen on my phone broke, did the claim online, and got the phone a day later.
Was professional and quick was there at the time of appointment and had my phone fixed in 25 minutes
Definitely recommend Justin
Very much appreciated with the work and effort.outstanding
Very fast solution with excellent customer services
Asurion never gives me problems when I have to make a claim. The chat is great; I feel safe putting all my purchases under Asurion. I have been an Asurion customer since I bought my items from Amazon.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Justina, I do genuinely appreciate your patience and apologize for any inconvenience this may have caused. Please know we are here and happy to help you and take a deeper look into this for you. If you find you need any additional assistance, feel free to contact us directly. -Ari