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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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If you try to get them on the phone it is brain damage. When you then ask for a supervisor they cannot seem to find one and I was on the phone for 38 minutes. This is a scam. They said they shipped a new phone with UPS. I have the tracking number. Ups said they were here 3 times. My ring camera says that they (ups) were never here. By the way UPS delivered a different item that same day. I even went down the warehouse and tried to pick up my phone and ups says that they did not send it out today AND now they cannot find it. Imagine if you were out of a phone for 4 days... would you be happy? Would you at least expect to send a different phone? OR even get a supervisor on the phone after you have spent 2 days battling with ups? I think not. I even left a message for the CEO and I am certain that I will not get a reply. I will even retract this if he has the temerity to call me back. I guess they won't find him either. DO not waste you money on something like this.
This process was seemless. The tech was on time, professional, and really quick. She's awesome. I love using asurion, I know I'm getting great services.
My experience online was not as easy as I thought it would be, however I called in and the agent was amazing. The process took a while but it was worth it. A tech came out to my address the very next morning and repaired my phone. The tech himself was professional, and very kind. He repaired my cracked screen and cleaned the charging port. My phone looks brand new and it's charging again. I am completely satisfied with my overall experience with Asurion and I would recommend to everyone.
3 and 1 half hours on the phone. Tried to sell me a product for 45 mins. When I told them I did not what it.
RATE: -0
Hello, John. We hate to hear about your experience. We are here to help in anyway we can, please let us know if you need assistance. -Rue
Asurion insurance has been a lifesaver for our family- we have all of the technology that you can think of and this insurance covered our TV when it got broken and also cell phone. It has been a lifesaver for our family and worth every penny!
I cracked my phone screen at midnight and was able to get a mobile repair appointment for 1-3PM. They came to my work and finished in about 5 minutes. This process couldn't have been any easier. I'm so grateful for this service.
My old phone lost the screen display, so I requested a replacement. I was trying to transfer data from the old phone. However, it kept sending me the code to my old phone, which, of course, had no display so that I could not see it.
The on-line chat help could not help me, because they could not receive the code either. Since there was no way to send the code to an alternative phone the chat help suggested I go to a store (which was an hour and a half away) and they solved the problem.
Suggesting: Perhaps the ability to send the code to another of the phones it my account would be useful.
My phone screen went out and I noticed it when I woke up this morning. I was able to go online and schedule for a tech to come out the same day. He was on time and made the process simple. It took him about thirty minutes and it was back to normal. I love the service
My phone was either stolen or lost, I made a claim with asurion and within a couple of days I had my replacement in my hands, very stress relieving.
I was being truthful, you don't have good assistance, insurance wait time! Want me to keep going $#*!heads!
Hello. We are sorry to hear about any trouble you experienced. We are here for you. Please let us know if you need any assistance. -Rue
My screen had cracked and filled out a claim! Couple days later they had the part and got my phone together
On 12/17/23 I had water damage on my Iphone & tried to file a claim online MANY times & the process would not complete. I could not call with a broken phone! Asurian has NO CUSTOMER SERVICE email or CHAT so it was completely frustratring.I went to an Asurian store thinking I could get my replacement there but one can't...I believe Asurian has NO CONTACT info deliberately to DECREASE claims as most people filing claims have unuseable phones.
Hello, Joanne. We hate to hear this has been your experience. Our online support is available to assist wen you are unable to call or can contact us via Facebook or Twitter. Please let us know if you still need assistance. -Rue
The guy received us very well and fixed my phone quick and left it as brand new and explained and informed us everything of manufacturer of the phone and sealant and all that.
Very happy to know the problem got resolved with no long wait time and the staff was extremely helpful
They showed up at my work worked on the phone and gave it back in like new condition. I was very impressed. I definitely recommend this service.
My daughter shattered her phone beyond repair. Filed a claim and had a new phone within a day. Fast, easy and no cost out of pocket!
The process it took to file the claim and get my device fixed was very simple and fast! I give it a 10/10 and would recommend it to anyone. They are way easier and faster than any other carrier providers.
The Tech from the beginning to the end was very professional and informative. I wasn't unsure about his performance of doing the repair, as with other services from past cell providers left a bad experience. I will definitely recommend this site for repairs
I had a great experience with asurion, thank u my asurion team happy holidays
The Att technician went above and beyond to get my phone fix before my appointment and overall I am very satisfied with everyone's professionalism. Thank you!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We definitely apologize to hear about your overall experience. We know how important it is to have your device. We hope you are back up and running now. If you need any further assistance, please let us know. -Rue