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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I was a little upset when I was told some issues about my phone were not met, but the customer service was amazing, I was beyond impressed with how they handled my situation, not only did they make it worth me calling, but also I was able to get my phone writhing the same week. I will definitely recommend this insurance. Be mindful that sometimes you may need to call them up, but it's worth the time. Definitely keeping my insurance services with them.
I'm so frustrated with this company. 2 months ago my wife broke her phone. The guy from Asurion came to the house and replaced it. He told us about the coverages that they offer. We chose the one that covered everything in the house (TV's, appliances, gaming consoles). Fast forward to today, Christmas morning. When I went to get creamer out of the fridge for my coffee I noticed it was warm. Everything was warm and we lost everything. My wife was devastated while the kids opened gifts. I put the positive spin on it and told her that's why we signed up for the coverage. It would cover lost food and all. I then went to make the claim. I was told that we were only signed up for gadgets in the house. I continued to explain that was not the case. Just continued to get the corporate "sorry" and "we understand sir" response. No one wanted to make it right. They said I could sign up and after 31 days I could file a claim. 31 days! I explained that I have been enrolled for 2 months and just waive the 31 days. I'll pay any deductible or whatever. Let's just make it right! They won't do it! So they can come in my house, lie to my wife and I, take my money and when it comes time to file a claim. They take no responsibility! So here on Christmas morning our fridge is dead, food is wasted and Asurion has my money. I bet they "really understand sir".
Jarod at the 75th Ave location was great! He handled everything with ease and precision! I couldn't have asked for a smoother experience!
Had a badly broken screen, filed for a replacement got a new phone by noon the next day.
The technical was very knowledgeable and courteous. My screen was replaced within a day and I am able to use my mobile again. Great service and staff.
From the time I made my claim until I received my new replacement was 23hrs.
11:00am-10:00am.next day.
From Texas to Wisconsin.Fast and reliable I would say.
The technician communicated his time of arrival and still adhered to the scheduled time slot. With me being out of state I am happy to be able to have my daughter's phone fixed with ease and minimal effort on my part.
I was impressed by the mobile service company to my job, and fix my phone. I would recommend them to everyone.
This is the first time I used asurion and I wish I have used them sooner. I have often times tried to fix simple things myself such as broken screen or cleaning my charging port but this was so much easier and convenient.
Technician was courteous and knowledgeable in resolving our claim. Would absolutely recommend!
I found them on Google and I'm happy I did.
Jonas and Adam were the two young men that helped me. They are very knowledgeable in their field. They fixed my laptop and my two cell phones very fast and efficient. While I hope I may not need them anytime soon, it's good to know they're available when I need them. I definitely recommend Asurion for service.
We were able to easily get our phone into the repair store due to a cracked IPhone screen and repair was completed to my satisfaction within an hour. Thank you very much to Asurion.
The service tech was amazing, he was very personable and friendly!
On phone multiple times in a 4 hour period trying to get phone warranty. Got hung up on, jerked around from person to person.
Hello. We are definitely sorry to hear about this. We apologize for the trouble. If you still need assistance, we are here to help you. -Rue
It was day late but then FedEx drop it off at another house when a person threatened saying he could of keep it but he ended up bringing the phone to my house.
Well the only thing was,there internet was down. Had a good number of staff. But it took longer time because the Samsung internet was down. But the team was very helpful and Exclaimed everything clearly.
We had lost an older Apple Watch and Asurion and AT&T not only replaced the watch but upgraded to an Apple Watch series 9 brand new! Thank you and Merry Christmas!
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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Hello, Dean. I am truly sorry to hear about what happened specially during the holidays. We understand how important it is to have a working refrigerator. Please contact us directly so we can look into your account and see how we can assist. -Rue