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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The men that took care of my needs were very professional and loquacious. I was assured that I would accomplish the mission and
I did faster than i expected.! I was very impressed by there professionalism and understanding and would highly recommend getting insured by them. Asurion sure picked a good selection in their front end customer service positions.
Very easy to make the process, the service was very fast and the technician was very friendly 100% recommendable
The tech was very nice and he knows very well the product.
Extremely fast and easy to get replacement phone, received within 2 days
Very friendly staff. It took them an hour to replace my screen so wait time wasn't too bad. The whole process was simple and its nice that they just put it to my next phone bill. Keep up the great work!
I had to wait over a month for my replacement. Each time I tried to communicate with customer service, I had an unreasonable wait time. I am currently waiting for a representative and have been on hold for 40 minutes.
I have a warranty through ATT and when my daughters phone screen became glitchy I called them to use my warranty. She has an iPhone XR 128GB. I called to warranty it. Asurion was great to work with initially. When the phone came, to teach accountability, I had my daughter do the data swap to the new phone. The new phone said it couldnt transfer over all the data. She and my wife tried a couple times. Our lives are very busy and very rarely are we all together. Yesterday I made my daughter take both phones to ATT and have them do it and she found out that Asurion sent a phone with 1/2 the storage of her current phone! It had space!
Now the nightmare begins:
I call Asurion and tell them they sent the wrong phone. I said my daughter can't transfer over data and just found out that I paid a $200 deductible for 1/2 the phone! Asurion says because it's been over 30 days they won't do anything. THEY WONT DO ANYTHING! They pawned it off on ATT and Apple who both won't do anything because they aren't involved.
Never have I ever dealt with a company that will charge some mine, send the wrong product and not admit their mistake and fix the issue. I didn't receive a comparable phone, which is what I thought I paid for.
DO NOT DO BUSINESS WITH ASURION
Hello, Casey. We are sincerely sorry to hear about the issue that happened. We understand your frustration, please contact us directly to be able to work with this situation. -Rue
It was so easy to claim and receive the replacement device within 48 hours
Filed claim online in about 2 min! Had a new phone on the way immediately! I only had an activation issue, so not asurion's fault at all.
I was upset I had to wait 4 days to get my screen replaced but Blair the agent was awesome. Screen is just like new
Asurion is very professional and fast to resolve my problem. Thanks to the Asurion Team.
Used the Internet to book my repair service, the online process was quick and easy
They did amazing! My Apple Watch was stolen a few months ago and I did a claim took 5 min to do and I got my new watch in 2 days everything was easy and simple to understand.
Great experience at ATT store and at home set-up of device. Jerimy, Dani and Eric provided excellent customer service.
My experience with Asurion was very professional and easy-to-use. Wish I could have gotten to use my phone. But the 2 day wait for repair was a nice break. The technician knew what was needed for my phone. Kept an hour. Ready. I will keep this policy.
My iPhone screen was cracked up. My phone was dropped off at the AT&T store and was quickly finished within an hour!
The technician was very friendly and knowledgeable. The technician completed the screen swap on my S23 Ultra in less than 30 minutes. Needless to say, I was very impressed. It was well worth the monthly insurance fee. Had I not been paying for the insurance, the repair would cost me $400.
Definitely recommend using this service. The screen repair representative comes to your home and fixes the screen in your driveway. Very confident. The representative was extremely professional and friendly. I will definitely be using this service again.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Krista. We are sincerely sorry to hear about the long wait when contacting us. We are here to help you. We hope you have reached us now if not we are available via Facebook or Twitter as well. -Rue