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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Daughter dropped phone in toilet went to att they walked me thru your website presto day later Daughter has new phone
Customer service technician was professional, friendly, and texted me when to pick up. Overall very reliable company that gives you great service and a speedy recovery of your electronics. Definitely 100% would recommend to family, co-workers, and friends.
Tech representative was incredibly good. I would recommend the service with my friends and family
Thanks
Took my laptop in. Screen went bad. Took them 3 and 1/2 weeks to get it repaired. I could have written the OS system for it in less time.
Kept blaming it on parts. Find the part in a million places and overnight it. Hell the pony express would have been quicker. I called to cancel my monthly home+ membership today.
Josefina was so nice and concerned with getting my phone repaired and doing so in a timely manner. I really appreciate her. Time is precious.
After 22 years with Verizon Asurion has left me with out a Phone...Sent me the wrong phone, and then at two different times promised me it was being shipped and I have to send the wrong phone they sent me back to them leaving me with out a phone.
Hi Coy, I am sorry to hear about your experience with this and understand your concerns. We appreciate your patience and want to ensure this is taken care of. Please know we are here to help. Feel free to reach out to us directly if you need additional assistance. -Ari
Was set a replacement phone that didn't work. Waste 5 Hours of my day trying to get it to work at 2 different US cellular stores. Now I have to wait for another replacement. We will see how this goes.
Hello, Corey. We are definitely sorry to hear about the replacement device not working properly. We hope the next replacement has you up and running. Please let us know if you need any assistance, we are here to help you. -Rue
I received my device within days of ordering. Was fast and easy!
My experience was better that I even imagined that it would've been because I lost my phone and the process was both easy and fast because I received my replacement phone by FedEx in less than two days later, but I'm not surprised because we used the insurance before, for my sons phone that was broken and a technician came to our house and fixed my sons phone. Great job!
They repaired a full LCD screen and glass for our 14 Pro Max. They had it done in half the time they promised.
It was an amazing experience- rep worked from car on my phone very time sensitive and on time!
Mom lost her phone and I called and had a new one delivered the very next day!
Carlos was extremely fast, he is a great tech definitely recommend him.
Was super surprised they have Mobil service that comes to me and was with in 1 day appointment. Can't believe how easy it was,
Highly recommended
You will get your expectations with Asurion. Highly recommended
I was recently in New York City and had my phone stolen. I discovered it soon after and within a few minutes my phone was disabled and my claim was being taken. A new phone was shipped in a day and I was up and running again. So sad of the incident but so happy with the result to make me whole!
Joe is so courteous and polite.He's knowledgeable and fast for his work.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Brad. We hate to hear we lost you as a customer. We hope you have your laptop back now, please let us know if you need further assistance. -Rue