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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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My phone was done within an hour and been working perfect since then
The screen cracked and splintered on my Samsung S23 Ultra and only the top third of my screen was visible. I went on line and found it quite easy to find out how to submit a claim and found a location nearby. I filled everything out on line with easy to follow instructions. I printed out my claim number and went directly to the store. The tech on duty was surprised that I was there within 15 minutes of completing the on-line registration. It was only a few hours before closing on a Sunday afternoon so I left my phone overnight and I had it back before noon on Monday. There was nothing complicated about the process.
Dropped off phone yo very friendly staff who told me how the repair process worked came back a few hours later and everything was perfect! A great experience!
Great service, very professional people and fast problem resolve
Amazing team work from Asurion and AT&T store, I really appreciated the effort from the reps at this location, never tried to upsell or push me into a new plan, I'm unemployed and needed my phone to work and keep my budget to a minimum, I paid the Fair deductible to get an upgraded version of my phone,
Repair of my iPhone 11 was done swiftly and Jon explained everything in a clear and professional way. He did a great job and treated me very well.
I put my old phone on top of the car and drove off...the phone did not survive the experience. I submitted a claim to asurion through AT&T and had a new phone in 48 hours. Easy, fast, done.
Scheduled the service online, technician was super friendly and very fast. It took maybe 10 minutes at the most and I didn't have to leave home. The new screen is perfect and it was the best experience. Rare to have such effortless personable prompt service.
The agent that entered the claim entered it incorrectly. I want to UBreakIFix (an Asurion company) as instructed. On the phone, it literally takes 30 - 50 minutes to get through the customer service wait. The only way to file a claim is to wait on the phone. There is no online option (goodbye 21st Century). I have not been able to get together another hour during working hours to sit on the phone and wait. I went twice to ubreakifix because they young kid thought he had it sorted out (NOT). This was Asurion insurance on a Back Market phone. Back Market does not back up there phone either. They keep sending me back to the insurance company.
Absolutely great experience. Fast, friendly, cheap, and hassle-free!
Those ladies at that location are kind, courteous, friendly, helpful, and goes above and beyond. So satisfied with those ladies!
My wife's phone stopped working so we called for a replacement and we were sent an older model iPhone instead of an equal or better model. Not sure if we will get the same value for this phone when we go to upgrade.
Hello, Derek. We are sincerely sorry to hear that. We replace with your device with the same make and model unless no longer being produced we provide the next comparable model. -Rue
My agent was the best - I'm in customer service and he rocked! Informed, personable, and kind!
Very helpful from start to finish! Most appreciated!
Thanks so much the experience was quick and professional
My son broke his phone by accident. Did the claim the same day and got his phone the next day. Wish a lot of services where like this. Excellent!
I filled out the form on line and and then AT&T emailed me I followed the instructions that was given and my new phone was on it's way the next day.
Mailed it in and got it back within 2 weeks. Upon arrival it honestly feels like I got a brand new phone! Highly satisfied with the experience.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are sincerely sorry for the trouble you have experienced. We know how frustrating this must be. We hope you are back up and running. Please contact us directly, if you still need assistance. -Rue