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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Great customer service provided by agent. Even signed up for the home protect due to her great customer service skills. Pleasant conversation.
I had to call the number because I was not offered walk-in service on the website. Kristina was very friendly, professional and efficient. She found me a place to take my phone with same day service. Even though it was afternoon, Garth and especially Sumner of UBREAKIFIX Castlerock, Colorado took great care of my phone and got it back to new same day. I am so appreciative of their help. No one can live without their phone these days.
I always get the added protection - Sometime I need it sometime I don't. Claims are pretty easy and fast if you need to use them. Thanks again
I did everything through my phone and got an email with a link submitted a claim, and they direct me to the nearest store where they fixed my phone. Thank you so much. I really appreciate it.
I have purchased insurance on quite a few products, but never had to use it until today. It was a quick and easy process. The customer service rep was very helpful on the Live Chat and took care of everything.
Rachelle wasamazing and her service was 10 plus out of 10. I barely had to do anything and she took care of every detail. My claim so the easiest I'm experienced at any company. I'm soo glad I got her. I couldn't have ask for a smoother transaction. Thank you sooo much Rachelle.
First let's talk about a tech coming to wherever you are to fix your device. Flipping genius! Not having to take off work and spend 100s of dollars and a tech meeting your anywhere is a perfect trifecta.
From start to finish I had a great experience getting two phones fixed in under 2 hours. Staff was wonderful. I highly recommend!
Needed help with an issue, worked with online chat, which isn't something I rarely like to do, however, it was very well handled super fast and I would recommend it to somebody to at least give it a try and they will be pleased
The best experience and well worth the money for insurance on my investments of my devices! Very pleased and done very quickly! Much appreciated! Thank you, M. Miller
I was able to quickly file my claim and received my device within a day and had great support getting it activated. It was super easy!
Spoke to Lennilyn/Lenni about processing a claim on my phone and they made it as quick as possible! Thank you!
Filed a claim for an item that failed. I filed it though chat. The rep asked a few questions and within a couple of minutes my claim was approved and completed.
The repair was excellent, but the padded envelope sent to me wasn't very protective of my phone so I placed my phone in the original box I had when phone was purchased & placed it in the envelope. The phone box was not returned to me when the phone was shipped back to me. I would have liked it returned. Very disappointed!
Ana was GREAT! She was patient with my issues and even gave me ways to save on my bills. VERY GOOD JOB!
I have purchased several warranties through this company( Asurion) and they are totally awesome! They have replaced all damaged items as described in the policy in accurate amount of time. There their call staff is awesome with helping resolve issues, very polite and helps file a claim in no time. I will always get my warranties through Asurion company. I AM TOTALLY SATISFIED WITH ASURION!
Had to have the back of my phone replaced and the person I had replaced the front of my screen too without asking. Very sweet of them to do that.
Staff made it super easy and very quick to get my screen fixed as well as applied my screen protector for me. Everyone was super friendly and knowledgeable.
It is now turned on and working. I will get to test this wifi connection once I leave my office and home loft environment, where I have a powerful wifi connection. I always found it very frustrating to be out and about and not be able to connect to the internet. Seeing that amazon dog saying Oops to me used to really piss me off. I now want to see if that darn dog ever appears on my phone again. If it does, then I will become like Kristi Noem, and kill that damn dog. Just kidding, I am not heartless like that darn Kristi Noem. But having said all this, yes, I am thrilled to have my very own personal hotspot on my iphone, Yay!
I had a great experience with Vera. She walked me through the process of changing my plan and was very patient and understanding.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members