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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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The representative listen to what I had to say what was going on with my phone made it to where my buyout process was super easy
I had a problem with my printer and struggled with it for 3 days with no success. Jaypatrick at asurion was so great. I'm 76 so technology is not my friend! He was so patient and certainly knowledgeable and was able to walk me through a number of things what were necessary to correct the problem. I would never have been able to do it on my own.
When I accidentally dropped my phone in the hole screen cracked, I panicked. Then I remembered that I have insurance on my phone! I contacted them online and in less than 24 hours I had a new screen on my phone. The technician was so kind. When his schedule freed up but I couldn't be home, he drove out to where I was and I'm about 25 minutes, I had a brand new screen! He was courteous and professional. I'm so happy and grateful. Plus I didn't have to pay a deductible!
The technician was very kind and courteous throughout the entire process. They arrived promptly at my home, ready to begin the repair. I was impressed with their expertise as they quickly diagnosed the issue. The phone was fixed in a timely manner, allowing me to resume my day. Overall, I am extremely satisfied with the service.
2 days 2 no show of the agents. Pretty annoying. Rescheduled the second time and decided to call and ask for a managers help. Thankfully they changed my claim to have one shipped to me, which arrived in a day. I would not recommend the agent delivery. God knows how long I would have been waiting for them to show up.
My Samsung Galaxy 5 needed repair and the ATT store sent me to your store for repair. It was so easy. I just answered a few questions and left my phone and they had it repaired in 4 hours or so. And my insurance covered the fee.
The ease of submitting and completing my claim for a broken screen was amazing. In this crazy world it is nice to be able to complete something with ease and simplicity.
I was having stresses all day about not being bale to transfer my phone, David made the process not only fast but completely professional and beyond kind. 10/10 service
Got the pleasure of speaking with Camilo and let me tell you what fun and just made things go so smooth. He made me laugh and helped ease my issue and let me know right away that he was there to help. Walked me through each step and made the experience easy, fast all with smiling through the whole process. I wish every tech call was this painless. I hope he gets the attention he deserves! Thank you again such a painless and refreshing experience.
Karlangelo gave outstanding service and helped me a great deal. He stayed with me and gave me many options and made me feel real comfortable. Great job Karl
Had a problem with a pump I bought off Amazon, but luckily had this protection plan. File a claim in a live chat and it was solved within minutes. I would definitely recommend anyone purchasing anything of value to consider getting these extended warranty plans through Asurion.
My customer service representative was amazing! Very professional, patient and explained everything to me that I didn't quite understand! Having representatives that care and they know their job makes a business worth doing business with!
I am very grateful for a company that looks out for you, especially when an 18 wheeler runs over your phone and they help you resolve your issues. I am very grateful once again thank you so much.
I took the cover out on a Canon printer after two years however, I continue to have problems with my printer. I filed my claim online simple and easy. Received my shipping label package my printer up returned it. It couldn't of been any easier. It was well worth the money I spent.
Mi experiencia Estuvo bien, me explico paso a paso para mejorar, le agradezco por la ayuda lo recomiendo mucho.
I had a great experience. The tech came to my work and had my phone fixed in about half an hour. He was knowledgeable and friendly!
I love how fast my issues got resolved and the new knowledge of the insurance plan for home electronics!
Glenda is definitely an asset to your staff! Very patient, understanding, knowledgeable, and personable! She was the BEST help for me and my son!
I have been fighting with the manufacturer to get a refund for my treadmill, and they were not able to provide me with a resolution for over a month. I remembered my protection plan with Asurion and reached out for help. They were able to evaluate my issue and help me within MINUTES and resolve my issue 100%. I feel so relieved and the representative was so warm and friendly even over chat. I will always reccomend Asurion for protection!
Everything was good timing very accurate, I appreciate how nice and helpful the technician expert was today very well mannered and greatly appreciated.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Jennifer. Thank you so much for your feedback, as we will passed this along to our team. We are glad to hear you received a replacement and hope you are back up! We sincerely apologize for the delays and inconvenience it caused. -Rue