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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I was flustered, frustrated and exhausted having issues with my situation. I opened a chat and much to my fortune was paired with Diana. She was kind patient, personable, knowledgeable and helpful. It was simply a pleasure chatting with her and she resolved everything for me! And quickly!
Omg I'm so happy with this program and service. The best part I did not call anyone I did everything online. The technician got here on time, very nice, fast and responsible. We love it.
100% recommend
The gentleman that helped me with my phone issue was great and helped resolve my problem. Left my phone like new.
It's tough paying for something that you don't use often. But with every accidental screen crack or unintended damage they have been quick and supportive to get our phones repaired or replaced. Happy with the expense.
Denis, was awesome helping me get my claim started. Im so glad he was there to help me. He made it painless and Im glad I spent the extra money for the insurance.
I'm very happy with the fast and affordable repair that was completed on my phone at the Johnson City, TN, location. Im also pleased with the professionalism of the young man who I worked with to resolve my issues.
Quick resolution. Friendly customer service. Would recommend
The hydraulic system I purchased from Amazon doesn't activate despite being connected and the air pump working. It's disheartening when a device malfunctions, but thankfully, I have the Asurion protection plan. I reached out to their Chat system, and it was remarkably quick and simple.
I was worried when I purchased this warranty if I ever had to use it how much effort it was going to take that it would almost not be worth doing it as my time is extremely valuable. Asurion met my needs with speed and really appreciated that my time was valuable as well. It took a total of maybe 15 minutes to get a service call set up and initiated. I'm very happy with my purchase and will definitely look for more options to use Asurion in the future. Thank you guys so much for making a problem less of a problem.
Andrew was funny, helpful, and explained things in a way that anyone would have understood.
Quick easy & efficient. Also answer all your questions.
Was nice and easy he made it easy and professional was fantastic and would recommend everything was handles perfect
As a former healthcare Subject Matter Expert responsible for an online assessment/staffing/billing I appreciate the service received from Sarah on 10/13/2024. Experiencing the limitations of the Instructions and FAQs it was marvelous to have a HUMAN restate my problem, apply knowledge and expertise with patience AND be interactively kind.
Best experience with the person that fixed my phone. It was done really quick. Thank you
Assurion website and the initial support person clearly explained the process. I received my replacement phone within one day, fedexed to my vacation home in a rural area. The process of setting up new phone was a little frustrating since it assumed I had the old (lost) phone and I had no phone to call for support (I used by I watch which was running out of battery and the tech called me back a few times). Eventually I used the onlline support did get it resolved and my replacement phone is now working.
The tech was super attentive and extremely prompt with getting my issue taken care of! It was great all around service…
Very courteous and professional personnel. Shop was very clean. Explained the reason for our problem and immediately went to work to fix the phone. Highly recommended.
Contacted customer service about my warranty.
They were very professional and quick to get my issues resolved.
Thumbs up 👍
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members