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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I love this serviceā¦sometimes I forget I have it. I have to children and they are always breaking something. I can always rely on Asurion.
Asurion was great to navigate my claim process. It was quick and easy and my replacement device was literally delivered the very next day. Outstanding!
Customer service was fast and easy so extremely happy and satisfied. Thank you staples for being a role model to customer service!
I have always had a good experience with asurion and I highly recommend it as a service for all Verizon customers.
I just want to say that the technician that fixed my son's phone was amazing. That was the best experience we've ever had through Asurion (AT&T).
The technician was skilled, and is very good at his job.
He was very professional and kind and went above, and beyond what we expected.
Even though my phone is very old it still qualified for a replacement battery. Meehgan (not sure of spelling) was our tech. She was very helpful and pleasant. She cleaned out the port on the phone which really helped with plugging in the charging cable.
I give them a 10 out of 10 it was extremely easy to file a claim I've been using them for many of years this is the second time I've had to file a claim and it's a great company to deal with, they are professional, their systems are user friendly and it is a piece of mind knowing that they are there if something happens because today things are just not made the way they used to be. So do not purchase any electronics or anything without protection these days and this company will deliver 100%. God Bless.
Very upset that I lost my phone but glad it was found and unharmed
Steven was great. Very attentive and caring. Answered all my questions and very chill. Laid back and funny and easy to talk to.
The representative at the AT&T store helped me file the claim. I went to the store and it took an hour just like they told me. Perfect experience, unlike most places Thank you representatives!
I had a broken tablet that needed to be repaired or replaced, and the process that it took happened so fast and so easy it was the most best experience I've ever had with dealing with any of my devices
Sarah went above and beyond resolving my issues setting up my new phone. She made sure everything was perfect. Excellent job thank you so much
I went to file a claim and was having issue submitting it online but once I started chatting with one of the representatives she was very prompt and successfully assisted me with submitting the claim to receive my reimbursement for my daughters toy car I am very please and would recommend anyone to have this plan!
I had a great experience. From the moment I started my claim, it was so easy to get everything done. Fantastic results, very pleased.
They were very helpful. Got my phone up in no time n very nice n respectful. Thank you Carlos
Jimesha McFadden out of Houston, TX, was phenomenal. I have never in my 42 years of life, been treated with such patience and kindness when dealing with an insurance claim. Jimesha made a usually dreadful ordeal, into something fun and educational. She made me feel that Asurion values their customers. Asurion needs 5,000 more of her! Thank you Jimesha! You are One in a Million!
Also, Clyde and Brice in our Stillwater, Ok ATT store, went out of their way to answer my questions and assisted me with my insurance claim. Thanks guys! It's days like today where I'm thankful I've stayed with ATT for over 20 years.
Very easy to file a claim, no questions asked. This service is worth every penny. It is nice not to worry when there is a problem, because it will be taken care of.
I used the chat feature to help with filling out claim form. The help was great and my remedy to my problem was taken care of.
I was worried that some features on my phone would not function after I shattered my screen. But Ubreakitifix replaced my screen quickly (under 2 hours) and my phone looks like new and is functioning perfectly.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members