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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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I work with this lovely gentleman Falhad, who was so patient, calm, knowledgeable, helpful, and an over excellent example of customer service.
Instructions said use smart switch to move data from old ph to new phone, then factory reset old phone toss sim card return old ph.
Then learned new ph doesn't work (tried to tex, call and use some apps) Now i needed to call for tec support. OOOOH WAIT, AS PER THE INSTRUCTIONS THE OLD PHONE IS BLANKED, SD CARD TOSSED IN GARBAGE. If the instructions had said TRY THE NEW phone BEFORE you blank the old phone? (perhaps this will save others from having the same problem) oh snap that would of helped. 4 HOURS LATER. Sending me ANOTHER PHONE. This is unacceptable, I would like half or all of what I paid for this replacement $175.00. I will be into this another 4 hours before its over. I put a high value on my time (TRY TO BUY SOME EXTRA) refund and a phone that works would be a small gesture! Good luck out there.
This was such a fast and easy experience for my phone screen to be fixed. I thought it would take forever such as normal phone fixing places but this place had me in and out with quality service.
I've used a Asurion for years and it never fails. If your Phone breaks, it will cost you immensely less than paying for a new phone. It's not an up front cost and you get a new phone within 24 hours.
Best service experience I can remember. Had a cracked screen on my Samsung Smartphone. Called to set up appointment for repair. Got a convenient one immediately. Showed up and 45 minutes walked out with a phone that looks and works like new. Roberto was fantastic to work with.
The process was easy too follow online,received replacement in less than 24hrs wasn't expecting it that fast
This was a very easy process. The staff was above and beyond exceptional 👏🏻 🙌🏻. Took the time with my phone repair and wanted nothing more to make sure I was happy & take care of. 🙂
The case was handled very quick to help with a product issue. The shipment of the replacement was very quick and appreciate the turn around time
He was great I will give him a good I hope to see him again he was the best
Lost phone, delivered next day; however, it was stolen from my property. Called to report the issues, a 2nd replacement was immediately sent, thank you. All easy and quick!
I was impressed by how polite the tech support was. They explained my options clearly, but ultimately respected my final decision
Despite ongoing repairs the service was quick and no hidden fees
I needed help with my phone. Sairah came on line and walked me through several attempts to rectify the situation. She is skilled and patient. I admire her level of expertise. Thanks for the help!
I contacted Asurion and they resolved my problem. They were extremely nice and resolved my problem in a very short time.
Straight forward, not anxiety provoking, happy with my interaction with their tech service.
Purchased a renewed PS2 Slim for retro gaming from Amazon. Decided to purchase the Asurion Unlimited Protection Plan along with it. About 6 months later, a cup of juice was spilled onto the console, which leaked into the system. The purchase of the protection plan was a great decision as it covered the item 100%. Tech support was easy to chat with and the item only took around 10 days to repair and returned to me. 10/10 would recommend.
While placing a claim the site timed out, so I decided to chat with customer service to make sure my claim was placed. The customer support agent filed the claim for me quickly and easily. I received an email with instructions and shipping label to send out my product to have it repaired within minutes.
Brandon explained everything to me before he did anything, made sure I understood he made it easy to understand. He told me what to expect and kept me informed. Did not take very long and it came out perfect.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Frank. We are sincerely sorry to hear about this issue. We understand how important it is to have a working device and how valuable your time is! We hope you have received the replacement device now and back up and running. Please let us now if you need any further assistance. -Rue