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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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LITERALLY the most effective and thorough support I have received in a long while. My agent was extremely thorough, considerate, polite and clearly knew her role. She did everything she could to ensure I understood the process and clearly explained how I should be on the lookout for upcoming call to action(s) on my part, as to not slow down the claims process. It is so far and few between these days to come across this kind of work ethic, so I felt compelled to let you all know what stellar customer support Asurion customer service reps provde.
The claim was resolved quickly, few questions asked. Item was slightly worn out and needed comfort features replaced. The team was super helpful and approved my claim, and the item was shipped back to the manufacturer
The staff was very polite. The process was fast. They were patient. They were professional. They did a good job.
1 iphone and 1 iPad, bad speaker and bad battery. Separate claims but same excellent results. Less than 24 hours after filing claims we had upgraded equipment…took to local AT&T store and they handled moving data and the whole process. Having this coverage was a mega dollar saver and highly recommend buying such.
Outstanding service from one end to the other.
The experience i had in the representative in asurion is really knowledgable of her craft. She explained everything and we're able to solve the problem.
Pleasant experience as always! Unlike other warranty/protection plans that are very frustrating to deal with. Gives me peace of mind for my purchases so I always get them when they are offered. They always have your back! Thank you!
I had issues previously but the person who helped today did what I needed and was quick and helpful. 5 stars!
I've had to file a claim on several devices throughout the years. Asurion has always had a replacement device in my hands the next business day. I appreciate how prompt they are in filing my claim! Don't go without this plan as it has saved me 1000s in replacement devices!
Asurion responded immediately when my phone became un-operable. They immediately sent a replacement phone at no charge and this support has been so important to me. They followed up and have been great.
I could not find the "start a claim" button on my app so I chatted in for help with finding the correct link. Billy picked up my chat, and with a few questions he was able to file the claim for me. This all took less than 10 minutes and I am very satisfied. Thank you Billy!
Not being able to access your phone is super stressful and the whole claim process was super easy, thankfully, and I'm very happy with the whole experience. I'm so grateful Jose was able to fix my screen and I could keep my phone.
Brian was my tech. Assigned to repair my phone. He was very respectful and helpful. My phone screen was repaired in record time and returned to me fully functional. I was truly impressed with his handeling my phone issue. He is a 5 star employee. Don't lose him. It's individuals like him that make businesses thrive because of his talent and resoect to the customer.
John was so helpful and calmed my nerves about my mess up tv….
I had trouble activating my service when I transferred my account from T-Mobile to Verizon. Contacted Verizon customer support through the online chat and the tech helped me resolve the problem quickly. Great customer service!
I have been told I can't record conversations and I have been hung up on and redirected. I am on the verge of contacting a lawyer to consult if I can sue Verizon about the lies I was told about home device protection. My laptop is broken and the lowball offer is insulting. Im consulting the BBB. I'm a caregiver to a 100% disabled Veteran and I'm contacting the White House 800 line for veterans to report unfair business practices. They do investigate. The tech coach team is nice but phone calls to the Asurion specialists are crazy, rude, and unprofessional.it has been over two weeks. 6 hours on phone and no results
I kept runnning in to a trouble loading issue while trying to file a claim. However, as soon as I connected to chat (Pablito), my claim was taken care of extremely quickly. Great experience!
Great experience, which is a first time with me dealing with Asurion. This time by far was the best keep up the great work.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello. We are sincerely sorry to hear about your experience so far. We are here to assist you. I will send a private message to assist. -Rue