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Asurion Reviews Summary
The company enjoys a strong reputation for its efficient and customer-centric service, with many customers praising the ease of filing claims and the promptness of repairs. The convenience of mobile repair options and the professionalism of technicians contribute significantly to positive experiences. However, some customers express concerns regarding price increases for replacement devices and occasional confusion about appointment requirements. Overall, the sentiment is largely favorable, highlighting a commitment to customer satisfaction, though there is room for improvement in communication regarding pricing and appointment logistics.
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Do yourself a favor and call the experts at Asurion they will guide you quickly through the process to set up your new phone!
Everything went so smoothly and quickly. And special thanks to the young lady at the AT &T store in Stuttgart. She made it so easy for me.
The way that Mariclare helped me today was absolutely amazing and so helpful without any issues. She was so kind and supportive. I will always use the Arusion protection plans!
Completed my Asurion claim and was able to get my phone repaired the same day. Quoted 3 hours for the repair and they completed it in two. Great job
My laptop died and i didnt know what to do. Then i remembered i had bought insurance for it. MariClare was very friendly and helpful. I had never filed a claim before and she made it very easy. Didnt take long at all.
Lost my phone, suspended my phone and put in a claim through the website. Answered a few questions and claim was approved. The process was painless and the solution was prompt. Received my replacement phone in 2 days. Thank you for making the process easy and the site was friendly (no issues/glitches).
I had a Wonderful Experience at the Huebner Oaks store herein San Antonio! The custoner Service was Excellent!
The Screen was repaired like New in less than 2 Hours.
I would Highly Recommend This Facility!
The Customer Service/Repair Person was Extremely Nice and Helpful!
As a Realtor, I know a bit about Excellent Customer Service and how Important it is!
Sincerely,
Anthony Lozano
Orion Realtors, Inc.
All I needed was a replacement screen. For several days of checking, none were available within 30 miles of me. For that reason, I chose the more expensive replace-your-phone option. Getting the device up and running went well with direct cable transfer. However, the new SIM wasn't activated. IDK, maybe I missed it, but I saw nothing in the step-by-step instructions about the required activation. I used the Chat feature, and that problem was expeditiously resolved, BUT it seems to me that chat should have been unnecessary.
My iPhone e 15 screen was punctured and I took it to "Ubreakifix" which is an Asurion affiliate.
They told me to come back in 90 minutes and it was definitely ready like brand new in 90 minutes.I am so glad I have Asurion insurance because I would've had to pay $400 for the repair. I only paid $50.
I had downloaded a Security App from Verizon and wasn't sure what I needed to do next. So I started a chat and was able to get an amazing coach. I don't know much about my phone except what I use daily...Mariam did not give up on me she walked me through each step, some times each step had to be repeated. I was on the wrong App some of the time.
A very long, not easy, but very pleasant to work with the coach.
The technician, Ricky, who assisted me was amazing! He filed my claim with rapid responsiveness and professionalism. Definitely will recommend Asurion to my friends and family!
TJ made activating my new phone easy. Very positive experience!
I've had one claim in 4 years and they are reviewing my claim for 24hours before they approve it. Scam artist! They want to send me a new phone upgrade that's not truly an upgrade to save them money over fixing my phone.
Hi Angela, we do sincerely appreciate your patience. We understand the 24 hour - review is not always the most enjoyable thing to do, but our affidavit and review process is put into place for your protection. We try to ask for information during this process that normally only the authorized account holder would know. This helps prevent fraudulent claims against your account and helps keep premiums from rising. We value you as our customer and want to get you reconnected as quickly as possible. Please let us know if there is anything we can do to assist you.-Ari
They have fixed or replaced a few items for me. The process has always been easy and fast.
Walked in AT&T, I was greeted right away. Repair tech came out, he explained the process and told me it would take 30-40 mins to repair, I waited in store. It was quick and my phone is brand new again!
Phone broke...Nick fixed... me happy. Experience was fast and very easy. Nick was very Informative.
I purchased a HomesLabs 4,500 Sq.Ft. Dehumidifier on 02/18/22 from Amazon. I rarely buy additional warranty protection on items but I did so on this transaction because the manufacturer's warranty was just for one year. I also purchased the Asurion 4Year Protection Plan. After 18 months the dehumidifier stopped collecting water. I contacted Acurion two years after the original purchase date. Within 15 minutes of chat typing (I am a poor hunt & peck typer) and just a few questions I was approved. My claim request was processed by Marygold, a great person. I will receive a Amazon Gift Card in the amount of my original purchase. I am to keep the defective unit. No shipping etc required on my part.
I will now always consider a Asurion Protection Plan when buying a higher priced item.
I contacted Asurion about a refurb laptop that stopped working. The asurion rep was easy to work with.
NoelJ was fantastic, very patient and nice. I really appreciate the help, and my issue was completely resolved.
From the business
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John, I do genuinely appreciate your patience and apologize for any inconvenience this process may have caused. Typically, your device will walk you through activation steps, however, you are always able to give us or your carrier a call for assistance. If you find you do need any additional assistance, always feel free to let us know. We are here to help. -Ari