AsurionReviews 12,825

The technician was prompt,respectful,kind and extremely professional. I would recommend to anyone! Very satisfied customer

Very knowledgeable! Was able to activate my phone through the chat even though my shared account had complications.

Service operator was very patient and hung in there until the issue was 100% resolved!

I didn't want to use Asurion at first, because I'm not a fast typist, but because I was able to use voice command, it was very very easy. I would use it again. The representative was really nice, friendly and very helpful.

My claim went quick and easy. The whole claims process was through their website and chat. All I have to do now is print the shipping label that they emailed me and send in my broken phone... and then I'll have a gift card for the $ I paid for the phone through my email!

Screen broke on my Z3 Fold, called ATT, they put me in touch with Asurion and like magic! My phone is fixed completely 2 days later! Quoted almost $400 before checking to see that I had insurance and a ZERO deductible! No money out of my pocket! Thanks Asurion!

Great customer service! Very easy to file a claim!

This has been my 2nd time filing a claim with asurion and both times has been an AWESOME experience via chat. Their customer service is the BEST! Very reassuring with my concerns and diligent with my claim. Highly recommended! 👍🏼

My experience with the customer service representatives was great, however, I am not pleased that my phone was replaced with a refurbished phone. I understand the fine print in the terms and conditions covers Asurion to be able to send refurbished phones but that is not acceptable when your customers purchase NEW phones in your stores and not refurbished phones.

I was having trouble with the claim on my phone (I'm sure because I have phone issues) so I clicked on the "chat" option hoping for help. Medy was so helpful. My claim was filed manually for me and I was done. Thank you so much for making my life a little easier. I really do appreciate it.

Jose helped me set up my new replacement phone with ease! I provided all the info he needed to enable things from his end and my phone was bombarded with texts that I've not seen for the last few days! The turnaround time for reporting the phone claim and getting the replacement was lightning fast!

I had no problem with them everything was great it was right on time

My wife got a new iPhone and the transfer was a little bumpy. We had to chat with the tech coach to get one of her apple watches paired up. The process was tedious for us because my wife and I are not tech savvy at all. It took awhile but we were patient and so was our tech coach, April. We finally got the watch paired up and backup restored. April did an excellent job. Thank you.

Asurion was extremely helpful resolving my phone issues which is why I am giving 5 stars. Verizon was extremely lacking, however, when it sent me my new high-end phone. Someone failed to install a SIM card in it, which I did not realize when I tried to activate it. This led to complications when I tried to activate my phone using Verizon's website.

May from Asurion tech support assisted me setting up my new printer with my computer
My computer was defaulting to my old printer and tech support resolved the problem quickly

My experience was amazing. The gentleman was professional and he was fast and he was amazing and he did a great job on my phone.

Purchasing a protection plan from Asurion made it easy to protect expensive products if they become defective.

Excellent, very professional! I would recommend to many people!