Horrible! I used to order from them, their sizing is completely messed up and off, whenever I order something my exact size, it's always too big or too small when it's from ASOS. I just recently got an extremely expensive sweater, it says it's been delivered but I never received it! So I log on and try to contact them only to see that they have absolutely no email or phone number or any way to contact them. I go on my Paypal account and see an email so I email them, only to shortly get an email that said it was sent to their trash and will not be replied to. Absolutely horrible service. So then I log on to my ASOS account and try to contact them there, but there's barely any options and you have to click on the order you are emailing them about. So I look for my order- and it's not there! It was no where to be found. They took my money quickly and said it was delivered when it obviously never was. Horrible customer care/service and not that great of a store to begin with. I've paid a lot of money and I deserve to speak with someone about my order! Ridiculous. They call themselves professional but there service is a joke. Do not order from them!

This message is to seriously WARN everyone not to buy anything from this website, ASOS. They're a SCAM. As soon as you submit your credit card info, they'll charge it and hooray, another victim, you should say bye-bye to your money because you'll never get your items. If you email them which takes forever for them to answer (oh, by the way they don't have a phone number to contact, see how "legitimate" they are), they'll give you craps like your package has arrived and being processed at the local post office and will be with you soon. And if you still don't receive it, they'll say be patient and wait another 10 days. Well if you're really pissed and threaten them, they'll say oh sorry to hear that, your package is being refused by your local post office and on its way back to our warehouse. Well, you know they'll never refund you because of the "we never receive the parcel back" excuse right?
So long story short, STAY AWAY FROM ALL THE HEADACHE AND HASSLE, save your time and money please!

I've bought from asos.com for 12 times since Sep 2013 to 2014. Female from Malaysia. Out of these many times only once have my delivery gone missing most probably due to local delivery or misplacement. Usually it takes about 2-3 weeks to arrive to Malaysia. After 5 weeks I didn't receive this particular order. When I wrote to asos customer service, they offered some advice to check with the local delivery. When I was sure that I knew it was lost they refunded me and also gave a 10% discount code for next purchase.
Overall I'm happy with my purchases as the quality of products are good and they always look true to image online.

I placed my first order and was so excited they had the shoe I was looking for. When it came it was the next size larger. I logged on to see if I made the mistake, and soon found out they were sold out in my size and just shipped the nearest thing. I also noticed that the price had gone down. I emailed them and they said there was nothing they could do. They included a 10% off coupon for my trouble. Very cold email and point blank. Ship our shoes back and keep an eye on the shoe. We may get it in again, we may not. The shoe isn't terribly big, but it's the point. They should credit me on the sale price at the very least. It went down before I even received them. Very poor customer service.

I had been waiting for a dress and a belt for weeks. At first, Asos sent the wrong package, they sent me men's shoes. Then they send only half the correct items, the belt, to the wrong address (the billing address). Then someone tells me the other item will finally be shipped to me. Then someone else tells me the order is cancelled and will be refunded. ALL THIS TROUBLE AND NOTHING TO SHOW FOR IT?! BECAUSE OF ASOS' CONTINUOUS STRING OF MISTAKES, THE ITEM I HAVE BEEN ASKING FOR IS NOW UNAVAILABLE. This is the worst service and is UNACCEPTABLE! I had never indicated that I didn't want the dress anymore. I always clicked "Replace" and not "Refund". In fact in every email, I had practically been begging for the dress. At this point, the customer service is ridiculous. Why is it so hard for someone to understand? I feel like Asos owes me a dress. I was supposed to have received this dress two weeks ago, should the continuous mix up never happened. Why isn't their customer service doing their job? I am so upset. Every day that I followed up, I got an email from a different employee with the wrong solution. I am now actively telling people not to order from Asos and I have a string of emails as proof! I am so upset with Asos! Their customer service has put me through over a week of a string of mistakes only to result in no dress because of their errors! I have a record of all of these emails, my requested actions, the continuously faulty results, and screenshots of this hellish retail experience. Just a refunded is not acceptable after I have been lied to for a week, being led to believe that the dress is on its way! People should be warned that their employees cannot seem to get anything right and they should be warned of this extended ordeal I've gone through, all because I wanted them to just send the whole order that I paid for weeks ago but no one could get it right. I am so pissed off and this isn't being taken seriously by Asos "customer service".

Asos is terrible their products often look nothing like the pictures suggest. Their customer service is even worst. When they no longer care to help you with your problem they stop answering your emails. When you return the products you can spend up to a month without receiving an answer or a refund. They partially refunded my returned goods and I have since been trying to get them to refund the rest but they keep replying my emails with automated ones. They products may seem good but it becomes a struggle once you need answers. They are extremely disorganized.

The two only times i ordered something from asos... something went wrong. The first time they lost it in the mail... took me 2 weeks before i got reimbursed. The second time they delivered the wrong item... i had to send it back at my own expense (21$). They told me that because it was their mistake they would reimburse the shipping fees. I sent them the receipt to prove them how much it cost me. They never reimbursed me... when i tried to contact them they told me they never got anything.

So guys i just show you why this site is crap! I order one abuze t shirt and its just terrible! Go to oficial abuze site http://www.abuzelondon.com/big-smoke-animal-white/ look this t shirt! And now look this on assos http://www.asos.com/Abuze-London/Abuze-London-T-Shirt-Big-Smoke/Prod/pgeproduct.aspx?iid=*******&cid=5232&Rf-400=*******&sh=0&pge=0&pgesize=36&sort=-1&clr=White! Where is the authentic STAMP DOWN RIGHT? So i give 22 euros for fake and no authentic t shirt with terrible fabric! Sorry about my english i just want to say never again from this site its just garbage!

It's a great website. All the products i purchased are of great quality. It's the first online store that i shopped from and it was a great experience. Customer service is very good. They reply to emails really fast. I received a reply in less than an hour and the latest they replied was after 7 hours. I'm from Mauritius therefore i wasn't expecting to receive the products that fast using standard shipping. I always receive it within 7 or 8 working days. The last product i bought was a suit and to my surprise i received it within 2 working days even though i chose standard shipping. Awesome website. I really recommend it to anyone. I'm a bit disappointed that there's no longer free standard shipping worldwide but nonetheless it's worth it given the type of service they offer.

This company does not have a phone number to contact because of how many complaints they get about how HORRIBLE they are. DO NOT every think about ordering from this website. This is a honest customer review informing everyone this website is a SCAM. The customer service is absolutely terrifying and you should never expect a response to any of the questions you have asked. I have not received my order yet and by the looks of reviews I guess I never will so that $160 down the drain. I am also looking at reviews and discovering that the quality of the clothes looks nothing like the pictures. Keep in mind this company is a scam and lies about delivery dates. Keep your money and go to zara or a legit website and trust my word.