Worst customer chat help, it is so useless it makes you cry: bought the item on 30th June 2018, it came the next day. I ordered a dress but a pair of jeans came in its place, took photos of the error, sent it back on 4th July 2018, Royal Mail says it has arrived. No refund, wrote to customer service 5 times seperate times, each time asking for me to wait 10-12 business days, which i patiently did. It is now 16th Aug 2018, still no avail. All i ask for is for my £16.50 to be refunded, which is rightfully mine. Escalated to PayPal, no response from seller (ASOS). Still waiting for my money to be returned. I won't be buying from ASOS again unless absolutely necessary. This used to be such a reliable website... but something happened to it and its all up in smoke now.

I attempted to buy some jeans today on Asos clothing website. I found some jeans and added to cart and noticed their 10% discount for students. After their website logs me out of my email address I wanted to use, they wouldnt allow me to log in for some reason... So i made another account with my other email. Then i had to sign up for their 10% student discount after that. Then I go to my email for the discount to (i thought to easily plug in and then order) and then the website says for the third time that it's having technical difficulties, and says "just contact customer support" as if we all know that's anything but just easy. I try contacting them and cant even find any support to send my photo ID from my school to verify I am actually a student. Worst experience of trying to buy anything online ever. I dont even want to buy their jeans anymore because of their malfunctioning website and in my opinion: such a dumb requirement to verify with a picture ID that you're a student. It's just wayy over the top and pitiful to have to figure out for another hour if I actually sent my photo to the right customer service address... Wherever the crap that would be that they help guide you to! Very bad experience indeed for an online shopping G.

Made an online order and due to ASOS checkout glitch I was charged twice (their CS confirmed it was their glitch on their end) Got generic answers from 4 different people at the same time in Facebook messenger (their live chat was broken), then when the 48hrs was up and it still wasn't resolved they ignored my messages for about 3 days. When I posted on to their wall they told me they had been too busy to resolve it and someone would get back to me. Surprise surprise no one did. I ended up opening a case with PayPal and resolving it with them. PayPal were very helpful and said they couldn't understand why ASOS didn't just refund the charge. ASOS have no CS phone number in Australia. They since refuse to deactivate my account so my personal details are still stored with them. Super frustrating experience.

Been shopping with ASOS for years now but recently it seems like they went from being one of my favourite online shops to one of the worst I've ever dealt with. Customer service is beyond abysmal and a nightmare. I placed an order and within an hour of doing so, my credit card was charged. Which was fine, except I didn't receive a confirmation email that my order was placed. Waited another day, still no email. I contacted them via chat and they said they can't find my order and they would pass it along to their specialist team to look further into this matter and that they would get back to me within 48 hours. 48 hours came and STILL NO WORD. I emailed them, nothing. I reached out via Twitter and it seems like it's a different person on there every half hour because they kept asking me again and again for the same information, and that they can't find my order.

Then they replied and said they looked into it and the reason they can't find my order is because my credit card declined the purchase. UTTER GARBAGE, as prior to contacting them, I contacted my bank to confirm if the purchase went through, and it did! So ASOS just flat out lied to me! I tweeted them again to say this THEN THEY THREATENED TO BLOCK ME. Geezuz.

Still no word if they're planning to refund me. Can't believe they've turned into scamming thieves, but that's the truth. Take your money elsewhere, it's so not worth shopping at ASOS.

I ordered a maternity dress and top for my first night away with my husband since our daughter was born 16 months ago. The order arrived 2 days later than expected (too late for our date). I was still excited to receive the package but turns out they sent me the wrong dress and the shirt was in the wrong size! Customer service has offered nothing except to "get back to me" within 10 days? I'm returning them today, but from reading other reviews I'm worried I won't be getting my money back anytime soon.

I ordered a Ted Baker dress that I had been searching for for months. They sent the wrong size so I contacted customer service to request an exchange. Instead they refunded my money and said the dress is out of stock. The problem is, I would rather have kept the wrong size they sent than not have it at all, so I asked if they could cancel the refund because I wanted to keep it. They said they can't and that I have to return the dress even though I can't purchase another in the correct size. It was a terrible experience because I feel I'm an honest person and would like to pay for the dress. So now they're out $130, because I'm not returning it. All they had to do to prevent this situation was inform me the dress is out of stock and ask if I would like a refund or if I would like to keep the dress, but I guess that's asking too much of them.

It's been way over a month and I still haven't received my order. I made my order on the 17th of June and now we are in August and there's no sign of it.

I've tried emailing to find out what the way forward is and if I'll be getting a refund or some remedying of the situation and they aren't responding. They asked me to wait 3 weeks after the set delivery date in July and now it's gone and past. They also have this set template about checking with neighbours and the post office which I have done to no avail.

The customer service has been appalling, I needed the items for a special occasion and they didn't keep their end of the deal which has been extremely disappointing. What's even more disappointing is the lack of accountability prevalent in how they are handling the situation. This has really tainted my views about them and their brand.

Why promise things to your customers when you can't deliver? I've lost out on money that I could've used for something else.

I paid 180 for a dress from asos. I paid an extra 15 to have the express shipping option. I was not told about any other fees while checking out. DHL their preferred delivery courier charged me 80 for duty taxes and fees. Completely ridiculous. Then to ship it back for a return I was charged 22. Smh. So I have wasted 15 dollars to expedite the shipment, 80 on DHL fees and 22 to return the product. That is 115 total on absolutely nothing. I will NEVER order from Asos again. If your a Canadian customer I suggest you do the same.